TSLA380.840-10.22%
GM76.070-1.65%
F14.2150.025%
RIVN17.4550.365%
CYD43.900-0.815%
HMC28.160-0.61%
TM177.610-2.15%
CVNA67.360-3.3%
PAG202.660-2.08%
LAD335.280-3.88%
AN205.720-3.28%
GPI326.060-5.56%
ABG220.360-6.3%
SAH100.420-2.3%
TSLA380.840-10.22%
GM76.070-1.65%
F14.2150.025%
RIVN17.4550.365%
CYD43.900-0.815%
HMC28.160-0.61%
TM177.610-2.15%
CVNA67.360-3.3%
PAG202.660-2.08%
LAD335.280-3.88%
AN205.720-3.28%
GPI326.060-5.56%
ABG220.360-6.3%
SAH100.420-2.3%
TSLA380.840-10.22%
GM76.070-1.65%
F14.2150.025%
RIVN17.4550.365%
CYD43.900-0.815%
HMC28.160-0.61%
TM177.610-2.15%
CVNA67.360-3.3%
PAG202.660-2.08%
LAD335.280-3.88%
AN205.720-3.28%
GPI326.060-5.56%
ABG220.360-6.3%
SAH100.420-2.3%

3 Ingredients For a Successful F&I Department in 2020 – Adam Marburger, Ascent Dealer Services

On today’s show, we’re very pleased to welcome back Adam Marburger, F&I expert and President of Ascent Dealer Services. In this segment, Adam and Jim tackle how to raise the standards of your F&I department in a post-COVID world.


Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com.

Car Biz Today, the official resource of the retail automotive industry.

soundcloudBe sure to follow us on Facebook and Twitter to stay up to date or catch-up on all of our podcasts on demand.

While you’re here, don’t forget to subscribe to our email newsletter for all the latest auto industry news from CBT News.

More from F&I
Fighting payment anxiety in the F&I office with empathy and value

Fighting payment anxiety in the F&I office with empathy and value

- July 16, 2026
Payment anxiety is climbing, and the squeeze isn't just at the dealership. Rising rates, pricier vehicles and mounting negative equity are pushing monthly payments higher, and customers are watching every...
F&I office most trusted, but pain points remain, CDK Global survey finds

F&I office most trusted, but pain points remain, CDK Global survey finds

- July 9, 2026
Customers trust the F&I office more than any other part of the dealership visit, even as long wait times and duplicated paperwork continue to frustrate them. That's according to CDK...
The overlooked F&I process that builds trust, boosts profitability 

The overlooked F&I process that builds trust, boosts profitability 

- July 9, 2026
Today's car buyers expect a transparent, efficient purchasing experience from start to finish. On the latest episode of F&I Today, Paul Brown, VP of Ascent Dealer Services, explains why the...
How AI is reshaping F&I coaching and driving accountability

How AI is reshaping F&I coaching and driving accountability

- July 2, 2026
The finance office has become the most scrutinized room in the dealership. Today's customers arrive more informed and more payment sensitive than ever. At the same time, F&I teams are...
CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.