Top Stories
DOT moves to modernize safety standards for self-driving cars. Read More
Rivian trims workforce by 1.5% ahead of new R2 SUV. Read More
BMW unveils iX3 SUV, accelerating EV software strategy. Read More
ICE raids Hyundai EV site in Georgia, 450 workers detained. Read More
Featured Interviews
Shep Hyken outlines a five-step process to convert complaints into loyalty
Oftentimes, your most loyal customers are the ones who have had problems in the past. On today’s episode of CBT Now, Shep Hyken, customer service and experience expert, New York Times and Wall Street Journal Best Selling Author, joins us to discuss the importance of recovery in customer service and how to do it effectively. Watch the full segment here.
2025 Ford Maverick pickup: Compact utility with big upgrades
The 2025 Ford Maverick continues to prove that small pickup trucks can deliver big value. With a fresh set of updates and a newly added performance model, the Maverick lineup now offers something for just about every kind of buyer—from fuel-conscious commuters to sport-truck fans and light-duty work crews. Watch the full segment here.
Can legacy automakers adapt before China takes the EV lead?
This week, we’re looking at an industry at a crossroads — the global auto business. For decades, carmakers have been able to count on one thing: sell enough internal combustion engines, and the business takes care of itself. But that model is now unraveling, faster than most executives ever imagined. Watch the full segment here.
