Today on CBTNews.com – Monday, March 30th, 2020:
Brian Pasch Explains Why Now Might Be the Right Time to Fast-Track Your Digital Retailing Efforts
On today’s show, we continue our Coronavirus Coverage by speaking with longtime CBT contributor and Founder and CEO of PCG Companies, Brian Pasch. Jim and Brian talk about digital retailing, video messaging, and how dealers can stay busy if they must close their store.
Customer Satisfaction Increases but Detriments Expected Due to COVID-19
Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year in a row but warned that “the ability to meet customer expectations for prompt service and repairs will be undermined” due to the current coronavirus pandemic, or COVID-19. Although consumers are reportedly happier as of this report, shortages of parts and interruptions of global supply chains are expected to continue impacting automotive manufacturers, dealers, and consumers even after the pandemic has run its course. Read More
Six Tips on How to Manage Your Dealership Team While Working Remotely
COVID-19 is changing everyone’s daily routines, especially when it comes to the workplace. Most businesses that are customer-facing are having to shut their doors and take their work processes online. This situation can be incredibly challenging for companies who have never had any experience with remote work. Nevertheless, this is a unique issue for dealerships, whose teams are typically always onsite and likely heavily depend on working in a showroom area. Read More
