Number one: Identify a compliance leader. Have someone responsible for regular compliance training, new employee education and auditing F&I processes.
Number two: Put procedures in writing: Roennau suggest documenting each step of your f&i processes and have the compliance leader review it for potential holes.
Number three: Ensure consistent rate markup. Do this by implementing NADA’s Fair Credit Compliance Guidelines.
Number four: Provide transparent, consistent F&I product pricing. Since 2011, the FTC has brought more than 25 cases challenging illegal practices in the area of dealership business. So review your F&I product pricing models to ensure it is consistent for customers.
Number five: Utilize a complaint management system. Roennau suggest online and offline where complaints can be reviewed by managers and addressed directly.
And number six: Audit, audit, audit. Consider implementing recurring, random audits to ensure your team is complying with local, state and federal laws. To get more on this information, check out the current issue of Car Biz Today Magazine.
Retention expert reveals future-focused strategy dealers need to keep top talent
How having happy, well-trained employees leads to happy car buyers
RevDojo CEO Kyle Disher reveals where dealers are losing sales opportunities
Why expectations, not technology, drive dealership performance
