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5 Observations from Measuring Consumer Engagement on Dealer’s Websites
On this episode of Auto Marketing Now, Brian shares 5 observations that have changed his thinking on digital marketing strategy based on the data...
Priority of Calls
On this week's episode of the Tom Stuker Show, Tom goes over which type of calls should be at the top of your list...
Crisis Management in a Social Media World
Before social media, if you made a mistake your customer could have told a few friends about it. Nowadays, everyone has a much bigger...
Let’s Talk About Menus
When was the last time you actually looked at your menu? On today's episode of F&I Today, Becky Chernek explains the importance of inspecting...
Live Chat vs. Digital Chat
On today's episode of Kain & Company, David Kain discusses the differences between communicating through digital chat and communicating in person through live chat.
Selling Your Weakness
On today's edition of On the Mark, Mark Tewart talks about being completely transparent by not only selling your strengths, but also selling your...
Meeting the Customer on Their Terms
On this week's episode of F&I Today, Becky Chernek talks about how meeting the customer on their terms can improve your interview process and...
How to Communicate Effectively with your Customers
On this week's episode of the Tom Stuker Show, Tom discusses how to effectively communicate with customers and the best methods to do so.
Never Leave the Customer Alone at Your Desk
On today's episode of Straight Talk, David Lewis of David Lewis & Associates talks about one of the easiest traps to fall into during...
Are You Ready to Go All Digital?
On this week's episode of Progressive Retail, Cory Mosley invites Ryan Norris, Dealer Principal at Toyota of Easley in Easley, SC, to discuss how...
