TSLA376.3002.58%
GM78.050-0.47%
F12.385-0.095%
RIVN16.520-0.43%
CYD42.2400.37%
HMC24.340-0.14%
TM192.320-3.76%
CVNA409.0506.03%
PAG160.4200.42%
LAD274.920-1.47%
AN203.0700.1%
GPI341.3901.61%
ABG203.0601.05%
SAH71.8400.62%
TSLA376.3002.58%
GM78.050-0.47%
F12.385-0.095%
RIVN16.520-0.43%
CYD42.2400.37%
HMC24.340-0.14%
TM192.320-3.76%
CVNA409.0506.03%
PAG160.4200.42%
LAD274.920-1.47%
AN203.0700.1%
GPI341.3901.61%
ABG203.0601.05%
SAH71.8400.62%
TSLA376.3002.58%
GM78.050-0.47%
F12.385-0.095%
RIVN16.520-0.43%
CYD42.2400.37%
HMC24.340-0.14%
TM192.320-3.76%
CVNA409.0506.03%
PAG160.4200.42%
LAD274.920-1.47%
AN203.0700.1%
GPI341.3901.61%
ABG203.0601.05%
SAH71.8400.62%


transparency

Best practices for improving efficiency and transparency in digital retailing — Pete MacInnis, eLEND Solutions

- February 9, 2023
The last two years have been transformative for the auto industry, and 2023 promises to be no different. With the proliferation of digital retail, dealers are anxious to earn revenue...
transparency

Using video to improve transparency in your service department – Joe Shaker

- January 19, 2023
Today’s consumers are counting on their dealers to be transparent more than ever. Video is a fantastic resource to build trust due to the clear and honest communication it makes...
F&I

Show & sell: How to lean into online F&I education

- January 5, 2023
Two of the larger generations of car buyers are practically living online. Millennials and Gen Z research everything to not only find the best deal but to make sure they...

How to build a culture of trust in the workplace with CultureWise’s David Friedman

- November 22, 2021
Last month we talked about the importance of employee trust in CEOs. David Friedman, Founder, and CEO of CultureWise and Author of his latest book, Culture by Design: How to...
digital retailing

Digital retailing is STILL not plug-and-play

- November 5, 2021
The adoption of digital retailing tools by dealerships during the pandemic was something to see. We were forced to disrupt our normal business model, and technology gave us the tools...
employee trust

CultureWise’s David Friedman on the critical behaviors that build employee trust

- October 25, 2021
As leaders and business owners, many of us think about the importance of building trust with our customers, but is employee trust being overlooked? According to new research brought to...
Michelli

What is ‘proactive service’ and why it is important for your car dealership?

- October 18, 2021
Don’t miss the opportunity for your organization to offer a service that is proactive as opposed to reactive. What’s the difference you may ask? Well on today’s show Joseph Michelli,...
vehicle price

Why Vehicle Price is Actually Your Friend

- February 20, 2020
On this week's episode of Kain & Co., David Kain explains how giving the customer an actual vehicle price instead of avoiding doing so can actually help in negotiations.   VIDEO TRANSCRIPTION: David...
F&I

Which F&I Products Should You Sell Online?

- February 18, 2020
 On this week's episode of F&I Today, Becky Chernek explains why making all of your F&I products available online may not increase profits, and how you can build trust and...
deal proposal

Being Transparent During the Deal Proposal

- January 24, 2020
On this week's episode of On the Mark, Mark Tewart urges you not to manipulate or hide any information from the customer during the deal proposal.


CBT News
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