How to Maximize Every Opportunity
By: Cory Mosley
It is a manager’s favorite line: “We need to just get back to basics.” While there is certainly something to be said about...
Your Family May Tolerate it, But Customers Don't
By: Becky Chernek
Finance and insurance professionals know the benefit of a consistent menu presentation. It’s a surefire method of achieving higher performance by...
Editor's Note
By Mary Welch
Roger Scholfield’s father had a plaque in his used car dealership office in Augusta, Kanas. It read “Service Means Sales.” Vic Scholfield’s, Roger’s father, was a firm believer...
How to make the "Hard Talk", easy
By Chuck Sujansky
You know that sinking feeling! Your boss casually mentions that “it’s time for your annual performance review” and sets a date and time...
Autonomous Cars or Electric, or both?
GM CEO Mary Barra sat down for an interview at the 2016 Wired Business Conference she talked about Autonomous Cars.
Watch the complete interview here
How Partnerships with dealerships bring added benifits
By: Russ Chandler
Most, if not all dealerships have different providers that they work with to ensure things run smoothly. There are tons of useful providers...
Dealership Defensive Game Plan
Make compliance your friend
By: Jim Radgona
In many dealerships, the thought of putting together a compliance program is similar to contemplating a diet and exercise regimen: you know...
CBT News - July 4, 2016
On this today's show - Tom Stuker
Happy Independence day! Obviously, everyone is celebrating today. Our offices are closed as well so our staff can spend...
Thinking Like a Customer Might Seal the Deal
By: Mark Tewart
It’s a fact that the majority of customers still want to negotiate. Depending on the formal study you may read, they...