Editor's Note
By Mary Welch
Roger Scholfield’s father had a plaque in his used car dealership office in Augusta, Kanas. It read “Service Means Sales.” Vic Scholfield’s, Roger’s father, was a firm believer...
How to make the "Hard Talk", easy
By Chuck Sujansky
You know that sinking feeling! Your boss casually mentions that “it’s time for your annual performance review” and sets a date and time...
Autonomous Cars or Electric, or both?
GM CEO Mary Barra sat down for an interview at the 2016 Wired Business Conference she talked about Autonomous Cars.
Watch the complete interview here
How Partnerships with dealerships bring added benifits
By: Russ Chandler
Most, if not all dealerships have different providers that they work with to ensure things run smoothly. There are tons of useful providers...
Dealership Defensive Game Plan
Make compliance your friend
By: Jim Radgona
In many dealerships, the thought of putting together a compliance program is similar to contemplating a diet and exercise regimen: you know...
CBT News - July 4, 2016
On this today's show - Tom Stuker
Happy Independence day! Obviously, everyone is celebrating today. Our offices are closed as well so our staff can spend...
Thinking Like a Customer Might Seal the Deal
By: Mark Tewart
It’s a fact that the majority of customers still want to negotiate. Depending on the formal study you may read, they...
CHALLENGE YOURSELF
By Cory Mosley
I doubt Janet Jackson was thinking about the car business when she wrote, “What Have You Done for Me Lately.” But the title of her 1986 single...
Don’t let Bad Phone Habits Disconnect Your Customers
By Mike Haeg
More mobile shopping, more targeted marketing, more car shoppers than ever before. This means more calls and more competition.
Before you decide to...