Help vs. Service
Are you helping your customers or servicing them? Cory says there’s a huge difference between the two.
TSLA400.62011.72%
GM81.3203.27%
F12.8700.43%
RIVN17.2300.34%
CYD43.2600.9381%
HMC25.0000.64%
TM217.2004.34%
CVNA387.50025.26%
PAG161.3205.3%
LAD283.0408.17%
AN207.9909.7%
GPI349.94014.46%
ABG211.4407.35%
SAH70.7003.33%
TSLA400.62011.72%
GM81.3203.27%
F12.8700.43%
RIVN17.2300.34%
CYD43.2600.9381%
HMC25.0000.64%
TM217.2004.34%
CVNA387.50025.26%
PAG161.3205.3%
LAD283.0408.17%
AN207.9909.7%
GPI349.94014.46%
ABG211.4407.35%
SAH70.7003.33%
TSLA400.62011.72%
GM81.3203.27%
F12.8700.43%
RIVN17.2300.34%
CYD43.2600.9381%
HMC25.0000.64%
TM217.2004.34%
CVNA387.50025.26%
PAG161.3205.3%
LAD283.0408.17%
AN207.9909.7%
GPI349.94014.46%
ABG211.4407.35%
SAH70.7003.33%
Tip of the Day
Exclusivity in the car-buying process
What are three things you do for your customers...no one else does? Jonathan says you’re providing exclusivity to the car buying experience and customers will add value.
Dealing with Cocky Customers
David gives you permission to say something sarcastic to those arrogant and cocky customers, especially when the customer throws out an unrealistic offer.
Define Your Sales Road Map to Exceed Your Goals
Are you tracking when your sales team hit their goals? What did they do differently? Creating a road map of your sales team's successes and failures can help keep your...
How’s Your Hours and Directions Page?
Is your hours and directions page putting people to sleep? Hear why Brian says that adding a 1-2 minute video may add that much needed "wow" factor.
Being Able to Understand the Customer
One area that makes a service department successful is being able to understand the customer. David explains why on today's Service Tip of the Day brought to you by Revolution...
Train Every Single Day
Are you training every single day? If not, Grant says this is what will happen.
Stop Using This Phrase
It’s a phrase that has hindered the auto industry for years, especially when it relates to internet customers. David explains on today's Tip of the Day.
Improve Your Emails for Better 2-Way Communication
Are you asking your customers questions in the emails you send? Brian explains how doing so could help improve 2-way communication at your dealership.
Up Your Game on Facebook
Up your game on the 800-pound gorilla today, Facebook. Mark suggests posting about stuff other than auto-related topics. This will allow customers to relate to you on a personal level,...
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