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HR is broken – Here’s how to fix it, and hire...

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The biggest challenge facing shorthanded employers right now is simply finding talent to fill open roles. Just by sheer numbers, there are more open...
consumer

Xtime’s Tracy Fred shares how to improve today’s consumer experience

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The 2021 Cox Automotive Service Industry Study revealed positive news for dealership service centers, but is money still being left on the table? On today’s...
customer

How today’s advisor transparency works wonders

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Openness in the service drive in today’s climate will help ensure your CSI is rock steady and profitability greatly enhanced! Challenges from the post-pandemic operating...
tools

Tools the service department should supply for techs

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As a service manager, you want to do everything possible to make your technician's job easier. Considering that most auto techs must supply their...
service

Are camera-based inspection systems beneficial in the service drive?

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With the arrival of the technician shortage and the drive to increase profits in the dealership, service departments might find that using camera-based inspection...
Michael Roppo

What It Takes To Find, Train, and Retain Great Service Technicians...

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 On today’s show, we’re pleased to welcome back Michael Roppo, President and Director of Dealer Fixed-Operations Consulting and Training at Automotive Management Resources. Jim...