As the new year begins, dealers are looking to get maximum effort from their entire team. Celebrated trainer, speaker, and CEO of DealerPRO Training, Don Reed, dives into ways dealers...
Welcome to the first episode of Service Drive with Don Reed, a monthly CBT News series focused on automotive fixed-operations. Hosted by the celebrated trainer, speaker, and CEO of DealerPRO...
Your service department is a lot like a Doctor’s office. Most of the people that come in would rather be somewhere else. A customer is usually in your service drive...
Sally Whitesell has spent over two decades providing service advisor training to service departments across the country. Her professional training products have been utilized at dealerships by individuals, service teams,...
Technicians have a difficult job. Every tool, every chemical, and every car they touch in a normal day can be a threat to their life and limb, adding in the...
Everyday customers come into your Service Drive, we perform routine maintenance for them and/or repair their cars. We may get them in and out in a timely manner and everyone...
On today's CBT Newscast for Monday, August 14th, 2017:
Chuck Bonanno: “Digital presence the only way to attract customers to lots”
Joe talks to Chuck Bonanno, Executive Director of 20 Groups with...