TSLA390.220-7.23%
GM86.000-0.25%
F11.9200.02%
RIVN12.180-0.62%
CYD21.7400.59%
HMC34.3000.77%
TM212.4302.75%
CVNA72.3701.53%
PAG212.0000.21%
LAD296.520-0.65%
AN177.750-2.76%
GPI260.2102.92%
ABG197.170-2.44%
SAH59.480-0.7%
TSLA390.220-7.23%
GM86.000-0.25%
F11.9200.02%
RIVN12.180-0.62%
CYD21.7400.59%
HMC34.3000.77%
TM212.4302.75%
CVNA72.3701.53%
PAG212.0000.21%
LAD296.520-0.65%
AN177.750-2.76%
GPI260.2102.92%
ABG197.170-2.44%
SAH59.480-0.7%
TSLA390.220-7.23%
GM86.000-0.25%
F11.9200.02%
RIVN12.180-0.62%
CYD21.7400.59%
HMC34.3000.77%
TM212.4302.75%
CVNA72.3701.53%
PAG212.0000.21%
LAD296.520-0.65%
AN177.750-2.76%
GPI260.2102.92%
ABG197.170-2.44%
SAH59.480-0.7%


Weekly Tune-up

Why service BDC training matters to dealership retention 

Why service BDC training matters to dealership retention 

- November 9, 2026
Dealerships can invest in service technology, build business development centers and track customer satisfaction scores, but Jeff Cowan says none of that matters if customers don't know what to expect...
CBT Live Fixed-Ops

CDK expands Fixed Ops Suite to all dealers, boosting service revenue and experience – Kim Saylor | CDK

- July 23, 2025
CDK has recently expanded its Fixed Operations Suite, which has already been highly successful within the company's Dealership Xperience Platform. Now, they are introducing the CDK Fixed Ops Suite for...
Featured Service Drive
Unpacking the influence of electric cars on the service drive: Adapting to new maintenance norms, training demands, and other shifts.

How electric cars are reshaping the future of service business

- October 3, 2023
Since electric cars hit the road and have slowly become more mainstream, service departments have been wondering how to maintain the more profitable parts of the dealership. We’ll help you...
Fixed-Ops Articles
retail automotive service departments performance pro forma compensation

How to incentivize service technicians with pro forma compensation plans

- November 30, 2022
On today's episode of Service Drive, Don Reed, CEO of Dealer PRO training, talks about the overlooked process that still exists in our dealerships and how to put a plan...
Featured
retail automotive service departments performance pro forma compensation

Why multipoint inspections are critical for auto dealership service departments

- November 9, 2022
Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Today, Reed continues discussing three of the most ignored, misunderstood, and improperly tracked processes in automotive...
Daily Newscast
retail automotive service departments performance pro forma compensation

The value fixed operations training can bring to your car dealership

- May 25, 2022
Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. One of Reed's fixed operations specialists from DealerPRO Training recently spent two days completing a performance evaluation...
Headlines
retail automotive service departments performance pro forma compensation

4 ways car dealers and fixed ops managers can amplify service absorption

- April 6, 2022
In Good to Great, by author and business researcher Jim Collins, most top executives are successful because they have BHAG or Big Hairy Audacious Goals. Their goals then become the vision for the...
Headlines Fixed-Ops
retail automotive service departments performance pro forma compensation

Why trust is a must for growing and retaining your customer base

- February 7, 2022
No matter what business you are in, retaining and growing your customer base must be a priority in your business plan and operational culture. On the latest episode of Service...
Headlines Fixed-Ops
retail automotive service departments performance pro forma compensation

How to establish S.M.A.R.T. goals and go from an average dealer to a top performer

- October 25, 2021
On the latest episode of Service Drive, host Don Reed discusses the enemy called average. This comes from one of Reed's favorite books by John Mason, titled An Enemy Called Average....
Headlines
retail automotive service departments performance pro forma compensation

The skills auto technicians need to make them uniquely qualified for future roles

- July 5, 2021
On the latest episode of Service Drive, host Don Reed takes a deep dive into how future automotive industry trends will affect auto technicians in the service drive. Reed has...
Fixed-Ops Headlines

Latest Articles

Weekly roundup: FTC reaches agreement with Stream Auto, UAW wants House China panel kept, Tennessee blocks Scout dealer license
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Weekly roundup: FTC reaches agreement with Stream Auto, UAW wants House China panel kept, Tennessee blocks Scout dealer license

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Stellantis names new chief commercial officer over U.S. sales and dealer network
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Federal judge sides with CDK Global on Tekion’s monopoly claims
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Honda's top-selling CR-V to go 100% hybrid next year
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Honda’s top-selling CR-V to go 100% hybrid next year

Ford bringing back the Mustang Cobra for 2027, hints at a Cobra R
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Ford bringing back the Mustang Cobra for 2027, hints at a Cobra R


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