5 simple ways to improve customer retention and satisfaction
If your clients aren’t happy with your services, you won’t be able to keep up with the other Key Performance Indicators (KPIs) that are essential for your service center’s success...
TSLA418.830-3.41%
GM74.090-0.77%
F13.6800.2597%
RIVN13.600-0.19%
CYD50.000-1.02%
HMC25.560-0.62%
TM187.900-2.78%
CVNA67.8400.67%
PAG161.610-0.57%
LAD263.7451.825%
AN184.8400.69%
GPI310.970-2.65%
ABG179.4300.26%
SAH73.930-0.03%
TSLA418.830-3.41%
GM74.090-0.77%
F13.6800.2597%
RIVN13.600-0.19%
CYD50.000-1.02%
HMC25.560-0.62%
TM187.900-2.78%
CVNA67.8400.67%
PAG161.610-0.57%
LAD263.7451.825%
AN184.8400.69%
GPI310.970-2.65%
ABG179.4300.26%
SAH73.930-0.03%
TSLA418.830-3.41%
GM74.090-0.77%
F13.6800.2597%
RIVN13.600-0.19%
CYD50.000-1.02%
HMC25.560-0.62%
TM187.900-2.78%
CVNA67.8400.67%
PAG161.610-0.57%
LAD263.7451.825%
AN184.8400.69%
GPI310.970-2.65%
ABG179.4300.26%
SAH73.930-0.03%
service and parts
Best practices when submitting warranty claims
In 2019, automakers across the world had to spend about 2.5% of the product revenue, totaling more than $49 billion, covering warranty expenses. This cost only shows the warranty that...
4 innovative ways to grow your service department’s hours per RO
Among the top KPIs your service department should be evaluating, the hours per RO is one of the most important. After all, you don’t want a bunch of service advisors...
Can service departments improve fixed ops coverage?
The average car dealership relies on fixed ops to bring in enough income to cover the operating expenses. With the latest chip shortages and people hanging onto their cars longer,...
Why Effective Labor Rate is the KPI car dealers should keep an eye on
Recently we discussed the top KPIs you should monitor to ensure maximum profit in the New Year. One of the most important to consider is the Effective Labor Rate. Maybe...
Why optimizing Google My Business can lead to high quality traffic
On the latest episode of Auto Marketing Now, host Brian Pasch, Founder of PCG Companies, covers the latest updates to the dealer's number one source of high-quality traffic, Google My Business.
Google My...
ICE vehicles are most common choice among consumers, they deserve our attention
Headlines on Tuesday, November 16 sought to command attention from consumers in the market for a vehicle but from two very different perspectives.
Dodge unveiled Jailbreak Models for the 2022 Dodge...
3 ways to improve your car dealership’s consumer engagement and boost your bottomline
On the latest episode of Auto Marketing Now, host Brian Pasch, Founder of PCG Companies, highlights a few experiences to share ways in which your dealership can improve and discover some things...
Best strategies to develop your car dealership’s service business
In 2020, new car dealerships reported $111 billion in revenue through service and parts alone. If you are focused on growing the service side of the dealership, these statistics should...
NHTSA probe launched into 30 million more Takata airbags
On Monday, the National Highway Traffic Safety Administration announced that yet another potential airbag inflator recall could be on the way. Takata airbag inflators in as many as 30 million...
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