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team building

Five Ways to Incorporate Team Building at Your Dealership

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When was the last time you were a part of a great team? What were some of the qualities that made it a team you remember? Excellent teams don’t just happen, they are developed over time, and typically, their creation was given much priority. Now, think about your current team at your dealership. Do you […]
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f&i

3 Common F&I Problems & How to Solve Them

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In any dealership, there are going to be problems. Low unit sales, bad CSI, personnel issues…the list can go on and on. But when the F&I department has issues, it can be devastating for a store. F&I accounts for such a heavy amount of profit, usually right behind the service department, that it’s important to […]
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problems

Preventing Future Problems For Your Customer

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On this week’s episode of the Weekly Tune-Up, Becky Nixon talks about how a trained auto service technician has the skills and tools to search out and solve problems that can turn into bigger problems later on.
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Steve Stauning

Steve Stauning: How to avoid the steps to the sale that...

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  As a dealership, you have salespeople who know a lot about the customer’s buying process and how to initiate it. Steve Stauning, author, contributor to CBT Magazine, and founder of SteveStauning.com, says knowing the problem isn’t the issue. It’s causing the problem in the first place that’s not getting the job done.
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