Thursday, January 27, 2022
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active listening

How active listening leads to increased engagement

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If your natural instinct is to provide advice or an immediate solution to a problem, then you could unintentionally be doing more harm than good. The Harvard Business Review did a report on the impact of employee engagement on performance and discovered that effective communication was ranked as the second most important factor in achieving […]
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customer

Tips to optimize customer engagement in the pandemic and beyond

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If you live in Southern California, you may have noticed a new type of text message from candidates during the recent political season. It may have gone something like this, “Hi [Your Name], we wanted to make sure you’re OK during this time we all face. Do you need any help? For updates, visit [RandomPoliticalCandidate].com/help.” […]
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Kelly Automotive

Taking Both Forks in the Road: Stop Limiting Your Decision...

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We often use “road” metaphors for the activities of our business and our life — “the path to the sale,” “the road not taken,” “living on easy street,” and so on — because it seems like an accurate description. We spend our early years learning to walk (or drive), we learn skills as we go […]
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train staff

Train Staff with a Sales-Driven Focus

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Every person that works in a dealership environment has an impact on your sales. Parts counter sales, service department repairs and maintenance, and, of course, new and used vehicles sales are all influenced by a dealership’s staff members. Regardless of their position in the store, every team member should be involved in sales training in […]
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