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active listening

How active listening leads to increased engagement

If your natural instinct is to provide advice or an immediate solution to a problem, then you could unintentionally be doing more harm than...

Tips to optimize customer engagement in the pandemic and beyond

If you live in Southern California, you may have noticed a new type of text message from candidates during the recent political season. It...
Kelly Automotive

Taking Both Forks in the Road: Stop Limiting Your Decision Making

We often use “road” metaphors for the activities of our business and our life — “the path to the sale,” “the road not taken,”...
train staff

Train Staff with a Sales-Driven Focus

Every person that works in a dealership environment has an impact on your sales. Parts counter sales, service department repairs and maintenance, and, of...