TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%


fixed ops

Jeff Wyler Automotive's Ryan Haskell on boosting service retention with AI, mobile ops, and tech transparency amid technician shortage.

Jeff Wyler Automotive’s Ryan Haskell on winning customer loyalty in the service department

- August 11, 2025
Keeping the service department running smoothly has never been more critical, or more challenging, than it is right now. In today's episode of Service Drive, Ryan Haskell, fixed ops director...
Featured Service Drive
Enhance customer trust with proactive updates! Quick texts and calls improve communication, satisfaction, and drive sales.

Stop playing hide and seek: Mastering customer status updates

- August 8, 2025
Ever been on the other side of the counter as a customer? You drop your vehicle off, grab the loaner, and… crickets. Four hours later, you’re wondering: are they even...
Fixed-Ops Articles
On the latest episode of Service Drive, Corey Smith offers insight into how fixed ops leaders can improve retention.

How fixed ops teams can enhance tech and improve customer retention – Corey Smith | EasyCare

- August 4, 2025
As technology and customer expectations evolve, automotive service departments face pressure to adapt or risk falling behind. On the latest episode of Service Drive, Corey Smith, National Fixed Ops Training...
Fixed-Ops Service Drive
The landscape of automotive retail has shifted radically, which means our strategies, culture, and execution in the service drive must evolve

Today’s drive, tomorrow’s results

- July 24, 2025
The landscape of automotive retail has shifted—radically. Today’s economy is tighter, technology is smarter, and the people on both sides of the counter are more informed, connected, and expectant than...
Fixed-Ops Articles

CDK expands Fixed Ops Suite to all dealers, boosting service revenue and experience – Kim Saylor | CDK

- July 23, 2025
CDK has recently expanded its Fixed Operations Suite, which has already been highly successful within the company's Dealership Xperience Platform. Now, they are introducing the CDK Fixed Ops Suite for...
Featured Sales & Marketing
Ed Roberts, Bozard Ford

Elevate the ownership experience through servant leadership and training– Ed Roberts | Bozard Ford

- July 22, 2025
In today's episode of Training Camp, Ed Roberts, chief operations officer of Bozard Ford, joins Adam Marburger to share how servant leadership, vision-driven training and a relentless focus on the...
Featured Training Camp
AI Vehicle Inspection tool

New AI vehicle inspection tech reshapes how dealers evaluate, acquire, and protect vehicles

- July 21, 2025
A new AI-driven vehicle inspection platform, developed by Israeli startup Click-Ins, is now available to U.S. insurers and dealers. The tool utilizes photogrammetry, 3D modeling, and AI to identify both...
Articles Headlines
Fixed ops leaders John Fairchild and Shon Kingrey share proven strategies for performance, coaching, and accountability.

Fixed ops leaders can’t afford to ignore accountability and coaching — John Fairchild & Shon Kingrey

- July 21, 2025
The fixed operations department stands as a vital profit powerhouse for dealerships, making its success essential. In this latest episode of Service Drive on CBT News, Shon Kingrey, VP of...
Featured Service Drive
Kyle Morissette explains how AI is boosting fixed ops performance

Werner Hyundai’s Kyle Morissette on how AI enhances fixed ops efficiency

- July 14, 2025
As artificial intelligence continues to transform the retail automotive industry, some dealers are already experiencing tangible results in their fixed ops departments. In today's episode of Service Drive on CBT...
Featured Service Drive
Don Andres joins us to discuss how automation tools can both help and hinder dealership service departments.

Why human connection still drives service department growth – Don Andres | Auto SCT Consulting & Training

- July 7, 2025
On today’s episode of CBT Now, Don Andres, author of Why Auto Service Departments Fail to Grow and Owner of Auto SCT Consulting & Training, joins us to discuss how...
Featured CBT Now

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CBT News
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