On today's episode of F&I Today, Becky Chernek goes over how payment packing, when you disclose the initial payment to the customer that includes any extra products or services without the...
Dealerships across the country struggle with turnover for a variety of reasons…commission-heavy compensation, long hours, lack of respect from management or owners, lack of professional respect among peers. The list...
For over 40 years, JM&A Group has provided F&I business solutions to help make automotive dealers more successful. Forrest Heathcott, President of the company, joins CBT News at NADA 2018...
It’s safe to say that nearly all dealerships have an online presence (or they should!). They have inventory listed, online chat for the salespeople to connect with shoppers, and you can...
Allstate is a synonymous name that is known thought-out insurance owners and the dealers. CBT News met with three of their leadership professionals, Dave Border, President of Allstate Dealer Services,...
On this week's episode of F&I Today, Becky invites Alex Lukas, Business Manager at Baker Motor Company, to discuss leasing and the benefits that come from it.
The F&I Manager has little to no interaction with customers until they step into your office. Becky Chernek says it does not have to be this way and suggests doing this...
It’s been said that the next 5-10 years of technology innovation will move faster than that of the past 100 years. Think about that for a moment…how long did it...
The typical dealer spends thousands of dollars a month on advertising. The car deals, the service department coupons, the parts specials…you see them in direct mail, on TV, in your...
Dealers know that the one part of the car buying process that their customers dislike the most is the having to go into the F&I office. Maybe it was years...