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phone

Get Back to the Phone Basics in the Face of COVID-19

The phone remains a critical tool in every dealership department amidst the chaos of COVID-19. This season of life is unprecedented, challenging, and unpredictable....
parts

How COVID-19 is Affecting Parts Departments

With social distancing, isolation, and quarantine efforts dominating news and daily life, coronavirus continues to wreak havoc on the U.S. and world economies. The...
new model

Will New Model Releases and Concepts be Delayed?

On March 29th, the organizers of the North American International Auto Show officially pulled the plug on the 2020 event. Scheduled to run from...
fixed-opsvideo

Focusing on the Fixed-Ops Department: What You Need to Know During COVID-19

As part of our continuing Coronavirus coverage, we’re pleased to welcome Kristin Williams, Dealer Development Manager at DealerPRO Training, Ed Whittle and Michael Lindberg...
Hansel Auto Groupvideo

How Hansel Auto Group is Meeting Customer Needs Despite Showroom Closures – David Long

As part of our continuing Coronavirus coverage, we’re pleased to welcome back David Long, automotive retail veteran, and leader at Hansel Auto Group. In...

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...

Are You Presenting Your Menu the Right Way?

On this week's episode of F&I Today, industry expert Becky Chernek explains how consistent product pricing and offering your full F&I menu to all...