As a manager, two of your chief concerns are productivity and employee retention. The first boosts your company's revenue. The second reduces the chances of wasting that revenue through endless...
Leadership seems to be a popular buzzword these days. However, in order to create a true culture where leadership is modeled, expected and lived out on a daily basis, it...
We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is great employees. But if you are reading this, you’re a Parts,...
If I asked you whether employee turnover was good or bad you would already know that it’s bad. But there’s a deeper question – how bad is it? That’s the...
There’s no way of getting around it: as a manager, there will be unpleasant situations that you personally have to deal with. As much as everyone wants to be the...
With unemployment down around 3-4% nationwide, there is an abundance of good jobs available, and a dearth of talent that needs employment. This is particularly hard in the car business,...
Though there isn’t a single agreed upon definition of Employee Branding, it basically encompasses everything related to what it is like to work at the company in question. A well-managed...
It can truly be one of the biggest nightmares for managers when their best employee unexpectedly resigns. Now, you’ve suddenly gotten an extended list of challenges that you have to...
Challenging positions in your dealership deserve good compensation, especially for those related directly to income. Sales people, both on the sales floor and at the service desk, are up to...
True or False: The most important person at a dealership (when it comes to handling phone calls) is the receptionist. Hear what Mike Haeg had to say when we asked him...