TSLA404.7900.57%
GM85.5853.11%
F12.3550.405%
RIVN11.7220.0515%
CYD23.620-0.38%
HMC33.9300.25%
TM196.0301.18%
CVNA68.4759.425%
PAG212.2000.25%
LAD292.8904.2%
AN167.7703.59%
GPI257.6508.11%
ABG196.3702.84%
SAH61.460-1.66%
TSLA404.7900.57%
GM85.5853.11%
F12.3550.405%
RIVN11.7220.0515%
CYD23.620-0.38%
HMC33.9300.25%
TM196.0301.18%
CVNA68.4759.425%
PAG212.2000.25%
LAD292.8904.2%
AN167.7703.59%
GPI257.6508.11%
ABG196.3702.84%
SAH61.460-1.66%
TSLA404.7900.57%
GM85.5853.11%
F12.3550.405%
RIVN11.7220.0515%
CYD23.620-0.38%
HMC33.9300.25%
TM196.0301.18%
CVNA68.4759.425%
PAG212.2000.25%
LAD292.8904.2%
AN167.7703.59%
GPI257.6508.11%
ABG196.3702.84%
SAH61.460-1.66%


eDealer Solutions

How AI can expose dealership friction and improve loyalty 

How AI can expose dealership friction and improve loyalty 

- October 8, 2026
As artificial intelligence adoption accelerates across retail automotive, many dealership leaders view automated tools as a silver bullet for operational headaches. However, implementing AI without human oversight often amplifies underlying...
Loyalty-Based Sales Strategies Tips & Training
Fostering a culture of modern leadership in auto retail 

Fostering a culture of modern leadership in auto retail 

- August 6, 2026
The automotive retail environment is experiencing a substantial shift as artificial intelligence tools become integrated into everyday dealership operations. Across sales floors, BDC departments, and service bays, a noticeable divide...
Loyalty-Based Sales Strategies Sales & Marketing
Dealers urged to embrace AI and evolving strategies for loyalty-based sales

Dealers urged to embrace AI and evolving strategies for loyalty-based sales

- April 13, 2026
Welcome to another episode of Loyalty-Based Sales Strategies, with host Jen Suzuki, Founder and President of eDealer Solutions. Joining us today is CBT News co-founder Jim Fitzpatrick, who asserts that...
EVs & Technology Loyalty-Based Sales Strategies
ZukiTalk, eDealer Solutions, NADA Show 2026

NADA Show 2026: Jen Suzuki | eDealer Solutions & ZukiTalk

- February 5, 2026
CBT News is bringing you the latest insights from this year's NADA Show in Las Vegas. Today, Jim Fitzpatrick catches up with Jen Suzuki, president of eDealer Solutions, host of...
Event Coverage NADA Show
Jen Suzuki shares the key strategies to create effective video multipoint inspections that boost trust, approvals, and CSI scores.

Get faster approvals, build customer trust with effective video MPIs

- December 15, 2025
Sharing video MPIs with customers can improve service department approval outcomes by nearly 30%. On today's episode of Loyalty-Based Sales Strategies, Jen Suzuki, sales trainer and president of eDealer Solutions,...
Management & Leadership Loyalty-Based Sales Strategies
Jen Suzuki shares how leaders can use brief, effective one-on-ones to boost team performance, morale, and dealership profitability.

Jen Suzuki’s playbook for impactful one-on-ones that drive performance

- September 11, 2025
One-on-ones are among the most overlooked yet extraordinarily powerful tools for leaders across all industries. In today's episode of CBT NOW, Jen Suzuki, sales trainer and president of eDealer Solutions...
Featured Management & Leadership
Boost service approvals with Jen Suzuki’s 3-step strategy: teach, demonstrate, and apply a process that drives real customer buy-in.

Fix the process, not just the numbers: Jen Suzuki’s three-step strategy

- April 23, 2025
Oftentimes, leaders get so caught up in what's happening in the day-to-day that they neglect investing the time necessary to develop their teams. In today's episode of Loyalty-Based Sales Strategies,...
Loyalty-Based Sales Strategies Management & Leadership
On today’s episode of CBT Now, we’re joined by Jennifer Suzuki, acclaimed sales trainer and the President of e-Dealer Solutions, to share some of her sales strategies.

Transform your dealership’s success with these key sales strategies – Jen Suzuki | eDealer Solutions

- September 11, 2023
As the retail automotive industry evolves, dealerships recognize the importance of personalized shopping experiences and sales strategies. On today's episode of CBT Now, we're joined by Jennifer Suzuki, acclaimed sales...
Management & Leadership CBT Now
pain points

Pain Points: Buyers have changed and dealers should too

- March 7, 2023
Dealers understand the importance of excellent customer service more than anyone. But under the influences of technological advancements and financial crises, consumer needs have transformed faster than retailers can accommodate....
Sales & Marketing Articles
customer retention service Suzuki

Missed opportunities to grow customer retention in the service drive

- February 7, 2023
There is no doubt that the service department is where dealership sales are occurring. On today's edition of CBT Now, Jennifer Suzuki, president of eDealer Solutions, acclaimed sales trainer, and...
Fixed-Ops CBT Now

Latest Articles

Used EV prices rise 9.8% as demand outpaces gas-powered cars
Latest Articles 10/29/26

Used EV prices rise 9.8% as demand outpaces gas-powered cars

Fed holds rates steady, Ford raises profit outlook, Toyota global sales fall
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Fed holds rates steady, Ford raises profit outlook, Toyota global sales fall

Georgica Auto Holdings acquires Mangino Chevrolet and Buick GMC
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Georgica Auto Holdings acquires Mangino Chevrolet and Buick GMC

Fed holds interest rates steady as auto loan costs stay high
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Fed holds interest rates steady as auto loan costs stay high

Ford raises 2026 profit outlook despite higher costs and truck production challenges
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Ford raises 2026 profit outlook despite higher costs and truck production challenges

Carvana Q3 revenue hits record $8 billion as retail sales climb 39%
Latest Articles 10/29/26

Carvana Q3 revenue hits record $8 billion as retail sales climb 39%

Toyota global sales and production fall for third straight month
Latest Articles 10/29/26

Toyota global sales and production fall for third straight month

Beyond digitization: Why title integrity matter to dealership risk and compliance
Latest Articles 10/29/26

Beyond digitization: Why title integrity matters to dealership risk and compliance

How dealers can uncover hidden profit opportunities across their operations
Latest Articles 10/28/26

How dealers can uncover hidden profit opportunities across their operations

Ford aims to simplify bidirectional charging with the Fathom
Latest Articles 10/28/26

Ford aims to simplify bidirectional charging with the Fathom


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