Today's episode of CBT Now, Joseph Michelli discusses how Amazon’s One Medical is redefining the patient experience

Why technology should enhance, not replace, customer relationships – Joseph Michelli

Jaelyn Campbell - June 16, 2025

In today’s digital age, businesses often rush to adopt new technologies, but few strike the balance between innovation and genuine human connection. On today's episode of CBT Now, we're joined...

Featured Sales & Marketing

In this episode of Lessons in Leadership, Dave Anderson breaks down the power of specificity in coaching and accountability.

How specificity drives accountability

Jaelyn Campbell - June 11, 2025

In this episode of Lessons in Leadership, Dave Anderson, president of LearnToLead and a leadership expert, breaks down the power of specificity in coaching and accountability. Anderson explains why vague...

Featured Lessons in Leadership

Payment processing isn’t often top of mind when dealership leaders think about profitability, but the wrong systems can chip away at margins.

Is your payment system undermining your dealership’s bottom line? Here’s how to regain control

Randy Modos - June 9, 2025

Payment processing isn’t often top of mind when auto dealership leaders think about profitability — but when left unchecked, the wrong payment systems can quietly chip away at margins. Rising credit card...

Articles F&I

During today’s episode of Lessons in Leadership, Dave Anderson lays out a firm, clear, framework to address underperformance.

Dave Anderson shares a proven strategy for confronting underperformance head-on

Jaelyn Campbell - June 4, 2025

Confronting underperformance in the workplace can be one of the most uncomfortable challenges for any manager. Yet, during today’s episode of Lessons in Leadership, leadership expert and President of LearnToLead,...

Featured Lessons in Leadership

On the latest episode of Lessons in Leadership, Dave Anderson dives into the workplace challenge of dealing with habitually late employees.

How to handle habitually late employees with skill and accountability

Jaelyn Campbell - May 28, 2025

On the latest episode of Lessons in Leadership, leadership expert and President of LearnToLead, Dave Anderson, dives into the common workplace challenge of dealing with habitually late employees. Rather than...

Featured Lessons in Leadership

On today's CBT Now episode, strategist Meridith Elliott Powell offers a practical roadmap for leading through uncertainty.

Meridith Elliot Powell on leading your dealership through uncertainty

Jaelyn Campbell - May 26, 2025

As dealers brace for continued market turbulence—driven by inflation, interest rates, and global tariffs—leadership under pressure has never been more vital. During the latest episode of CBT Now, award-winning business...

Featured Management & Leadership

During today's Lessons in Leadership, Dave Anderson urges managers to build “muscle memory” for frequent behavioral defects.

Dave Anderson reveals the top 7 employee behavior issues every leader must address

Jaelyn Campbell - May 21, 2025

Whether it’s persistent tardiness or toxic team members, certain employee behavior issues show up repeatedly throughout a leader’s career. In this episode of Lessons in Leadership, leadership expert and President...

Featured Lessons in Leadership

If you're a fixed ops director you've got to divide your strategy into two distinct territories: the hot & cold side of the customer pipeline

Pipeline precision: Coaching the outside parts sales game

John Fairchild - May 20, 2025

As a Fixed Operations Coach, I've seen it all when it comes to outside parts sales teams. Some reps are just dropping off donuts and calling it 'building relationships.' Others...

Articles Fixed-Ops

Why dealers should embrace failure as a growth strategy – Dr. Margie Warrell

Jaelyn Campbell - May 2, 2025

In a world where failure is often viewed as something to avoid, leadership expert and keynote speaker Dr. Margie Warrell argues that learning to "fail well" is essential for growth....

Featured Management & Leadership

On today’s episode of Lessons in Leadership, Anderson urges leaders to challenge the illusion that promotions equal preparedness.

Dave Anderson urges dealers to build leaders, not just name them

Jaelyn Campbell - April 23, 2025

Leadership expert and President of LearnToLead, Dave Anderson, delivers a pointed reality check for new and aspiring managers: being handed a title isn’t a declaration of competence—it’s a countdown to...

Featured Lessons in Leadership

Dealership Management

Why technology should enhance, not replace, customer relationships – Joseph Michelli

How specificity drives accountability

Is your payment system undermining your dealership’s bottom line? Here’s how to regain control

Dave Anderson shares a proven strategy for confronting underperformance head-on

How to handle habitually late employees with skill and accountability

Meridith Elliot Powell on leading your dealership through uncertainty

Dave Anderson reveals the top 7 employee behavior issues every leader must address

Pipeline precision: Coaching the outside parts sales game

Why dealers should embrace failure as a growth strategy – Dr. Margie Warrell

Dave Anderson urges dealers to build leaders, not just name them

Latest Articles

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ

CBT News to host Auto Leadership Summit: Fair Pricing & Compliance June 16 in Washington, D.C.

FTC names the 97 dealerships and groups it warned about deceptive pricing

Woodhouse Auto Family acquires Ferrari of Denver in Colorado

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion

Toyota halts next-gen Lexus EV amid slowing demand

NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures

Oil prices drop as U.S. reaches deal with Iran, pending Trump’s approval

Honda’s Racing Spirit is driving the future of hybrid vehicles