My boss once told me that managers should always have an exit strategy. Because if (fingers crossed) you receive a promotion or new position, you’ll need to have a plan in place...
In a study performed earlier this year, M.I.T.'s Age Lab revealed that the dealership employees researchers spoke with "were woefully unprepared to educate prospective buyers about safety technology and automated...
Was there ever a time that was more uncertain than today? Are leaders prepared to manage change in ways that strengthen the teams around them?
Leadership is about taking the initiative...
The impact of work cultures on the bottom line is a hot business topic. More execs and HR leaders are connecting the dots on how an ecosystem of commonly held...
If an employee works on an assembly line connecting two pieces of plastic together without any knowledge of what those pieces will become, he’ll never be invested in the organization....
Paragon Honda in Queens, NY is easily one of the top tier Honda dealerships in the county. Jim Fitzpatrick had to a chance to speak with Brian Benstock, GM/Vice President of...
The statistics have been consistent for the past several years. Salesperson turnover rate was 67 percent in 2016 overall with non-luxury brands experiencing a 72 percent churn rate. That number...
Selling cars is getting tough, and dealers increasingly are focusing on the fixed-ops part of the business – the parts and service side that keeps consumers coming back and spending...
While it can be difficult to become a great leader and to achieve great things, practicing great leadership is actually quite easy. There is a tendency to overcomplicate or overthink...
Brian R. Bates is President and CEO of Holman Consumer Services. He started his career as a service writer intern at Holman Ford and completed an internship as an ASE-certified...