TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Dealership Management

Frank Farrera

Making the Most of Your Service Drive – Interview with Frank Ferrara, Automotive CX Summit Speaker

- May 17, 2017
  CBT's Jim Fitzpatrick sits down with Frank Ferrara, Former Executive VP of Customer Satisfaction at Hyundai Motor America, to discuss Frank's upcoming talk at the Automotive CX Summit. Frank's talk...
Management & Leadership Daily Automotive News
sales managers

5 Tips for First Time Sales Managers

- May 17, 2017
You were just promoted for the first time to sales manager. Congrats! The path for most sales managers, typically bag carrying sales reps themselves once, is to come up through...
Management & Leadership Auto News
leader

How to Be a Great Leader That Everyone Wants to Follow

- May 16, 2017
They say that good leaders are born, not made. But no matter how great a leader we think we are, we can all stand to foster and improve our leadership and...
Management & Leadership Auto News
Stacey Ellis Hodges

The Keys to a Successful Family Business – Stacey Ellis Hodges, Vice President of Ellis Auto Group

- May 16, 2017
  Since 1971 the Jim Ellis Automotive Group has brought its customers and community the best their family has had to offer. Now enlisting help across 3 generations, Jim Ellis has...
Management & Leadership Auto News
Galpin Motors

Galpin Motors’ formula for success starts with founding principles – Brian Allen, Group Director and Automotive CX Summit Speaker

- May 15, 2017
  At almost 90 years old, Bert Boeckmann still shows up for work at Galpin Motors in Van Nuys, California six days a week. He started with Galpin in 1953 and...
Management & Leadership Auto News
sales team

3 Strategies for Getting the Most Out of Your Sales Team

- May 15, 2017
If you need help managing your sales staff better, here are three strategies I've used that never fail to boost results. Strategy #1: Proper Investment. In most businesses, the investment in salespeople...
Management & Leadership Sales & Marketing
millennial gap

Bridging the Millennial Gap Through Better Service

- May 11, 2017
The Millennial has proved to be an elusive customer for dealership service departments, as evidenced by low rates of retention and loyalty. This generation is decidedly harder to win over,...
Management & Leadership Fixed-Ops
recruiting

12 Tactics for Recruiting Young Salespeople

- May 10, 2017
Implementing significant changes in your sales process will go far in attracting young, well-educated salespeople and increase your employee retention rate. Easily the biggest challenge I hear from dealers is they...
Management & Leadership Auto News
Bob Lutz

Bob Lutz: 3 dangerous practices dealers need to avoid

- May 8, 2017
  Bob Lutz, former GM vice chairman, discusses Tesla's astounding market cap and his general outlook for the automotive industry. Click here to watch the full-interview on CNBC.
Management & Leadership Auto News
auto sales

IHS Markit Analyst predicts stability in auto sales for 2017

- May 5, 2017
Raising interest rates can certainly impact big item-purchase-decisions for consumers, therefore, impacting your dealership.  When asked what the short term forecast for dealers looks like, James Chao (a managing director...
Management & Leadership Auto News

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