TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%


customers

Story 2

New study reveals the importance of online reviews and who engages in them.

- April 19, 2016
The focus remains the same for your dealership...making the car buying process better for customers. And evidently, some dealerships are doing a better job (as far as their reputation...
story a

Does your dealership know the difference between pre-screen and pre-qualify?

- March 1, 2016
Since filling out lead forms is becoming a thing of the past, there’s a lot of buzz out there about soft credit pull, pre-screen and pre-qualification products to capture consumer...

Learn the best communication habits that every leader needs.

- February 18, 2016
At the core of successful leadership and business, is great communication. How often do we say communication is key? A lot. Because it is. Having a leader who understands the...
Brad Kruse

Brad Kruse weighs in on the two things you can’t separate from potential car buyers.

- February 1, 2016
While shopping for a vehicle...most car buyers will tell you they’re looking for: A.) Value (which could mean add-ons, packages, extras) B.) Price (which means deal structuring and financing paperwork)   Back in...
deliver the experience

Deliver The Experience That Every Customer Expects.

- January 28, 2016
Deliver the experience Can you deliver the experience that every customer expects? With today’s rapidly evolving car buying process, it can be challenging to keep up. Luckily cox automotive has best practices...
talking the talk

Joe Verde on talking the talk

- January 26, 2016
Talking the talk or are you actually walking the walk? Joe Verde tells you how to make customers for life. The average dealership has less than five percent of sales coming...
video content

CBT News – December 15, 2015

- December 15, 2015
On today's show: Tej Soni, President of IZMOcars.com, on using video content to engage with customers What a rate hike could do for the automotive industry How to lead customers on the...

CBT News – November 25, 2015

- November 25, 2015
On today's show: One expert discusses why positive reviews are so vital How is your dealership connecting with customers? A look at the week's top OEM headlines

CBT News – November 19, 2015

- November 19, 2015
On today's show: Mike Anderson, CEO of the Rikess Group, discusses the benefits of less negotiating, more explaining Are your customers aware of features on their new vehicles? Can your...

Are your customers aware of features on their new vehicles?

- November 19, 2015
The tech world is evolving and that means more tech bells and whistles inside new vehicles. It also means that some of that tech is not being used. Matt Rodeghero, Chief...


CBT News
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