TSLA381.6308.83%
GM76.8900.27%
F12.080-0.16%
RIVN16.4000.34%
CYD41.2101.13%
HMC24.3400.34%
TM192.6201.36%
CVNA395.995-0.595%
PAG171.520-0.14%
LAD290.120-0.88%
AN212.3806.69%
GPI356.8707.66%
ABG203.6902.3%
SAH78.7505.44%
TSLA381.6308.83%
GM76.8900.27%
F12.080-0.16%
RIVN16.4000.34%
CYD41.2101.13%
HMC24.3400.34%
TM192.6201.36%
CVNA395.995-0.595%
PAG171.520-0.14%
LAD290.120-0.88%
AN212.3806.69%
GPI356.8707.66%
ABG203.6902.3%
SAH78.7505.44%
TSLA381.6308.83%
GM76.8900.27%
F12.080-0.16%
RIVN16.4000.34%
CYD41.2101.13%
HMC24.3400.34%
TM192.6201.36%
CVNA395.995-0.595%
PAG171.520-0.14%
LAD290.120-0.88%
AN212.3806.69%
GPI356.8707.66%
ABG203.6902.3%
SAH78.7505.44%


customer retention

dealer

When dealers and partners match talent and tech, consumer experience shines

- October 12, 2021
Personalization is at the core of the way we shop for and purchase everything these days. From groceries to cars, consumers want a fast, easy, and uniquely satisfying experience that...
Sales & Marketing Articles
Roger Love

How should car dealers market their service department?

- October 5, 2021
On the latest episode of Straight to the Point, host Frank J. Lopes sits down with CEO of Fixed Ops Digital, Owen Moon. Lopes gets straight to the point and asks...
Sales & Marketing Featured
Roger Love

Is your dealership leaving money on the table in the F&I office?

- September 14, 2021
On the latest episode of Straight to the Point, host Frank J. Lopes is joined by Adam Marburger, President of Ascent Dealer Services. Marburger is one of the leading authorities in...
F&I Shows
F&I

F&I’s three-tier approach: Serve, Connect, Sell

- August 27, 2021
We make things way too difficult in the F&I office. We often forget that people buy from people that they like and trust. We spend an abundance of time drilling...
F&I Articles
service

How to get customers to come back for the first service

- August 24, 2021
It’s easy to think that a manufacturer’s free maintenance plan is enough to bring someone in for the first service if you just had one to offer. If you don’t...
Fixed-Ops Articles
service

Tips to increase consumer enthusiasm in the service department

- August 18, 2021
The stark reality for dealerships remains that keeping customers loyal is difficult. After five years of ownership less than one in three-vehicle owners continues to frequent a franchised dealership for...
Fixed-Ops Articles
customer

Five tips to improve customer retention in the service drive

- August 6, 2021
We all know that locating new customers is more expensive than keeping the ones you have. Studies say it can be five times more costly to pick up a new customer...
Sales & Marketing Articles
remote

Is there a case for remote vehicle servicing?

- June 30, 2021
According to the 2020 NADA Data Financial Profile, dealers commonly expect around three of every ten dollars of net profit to be generated by the service department. Another goal that’s...
Auto News Daily Automotive News
Roger Love

Why this Chevrolet salesman says he hasn’t reached his full potential yet despite selling over 100 cars in April

- June 15, 2021
On the latest edition of Straight to the Point, host Frank J. Lopes is joined by Zeyad “Z” Altuama, sales and leasing consultant at Ferman Chevrolet, and one of the top...
Headlines
Roger Love

Should auto dealers focus more on customer retention or customer acquisition?

- June 8, 2021
On the latest edition of Straight to the Point, host Frank J. Lopes is joined by Aaron Sheeks, President of The Autominer. Sheeks’s company is dedicated to data mining for...
Headlines

Latest Articles

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Latest Articles 05/01/26

2026 Toyota Camry Nightshade: Hybrid-only strategy delivers style, efficiency, and value

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Pleos Connect
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Fed holds rates steady, squeezing used-car buyers
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Ford raises 2026 outlook after Q1 earnings beat expectations
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GM bets $830M on gas-powered trucks as rivals chase EVs
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GM pours $830M into Midwest powertrain plants to support next-gen truck lineup

Carvana posts record Q1 revenue of $6.43 billion and a 40% sales surge, amid rising costs, tighter margins and franchise locations expansion.
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Carvana posts record profit as used-car demand remains robust


CBT News
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