Tag: customer experiences

Mark Tewartvideo

Evaluate Your Sales Training, Is it Up to Par? – Mark Tewart

Consistent training for your sales staff is crucial to winning every customer that comes into the showroom. However, dealers often say that they don't...
vehicle

Used Vehicle Demand in the US is Shaking Up Inventories

With costs of new vehicles rising and consumers’ pocketbooks still being strained by the coronavirus pandemic, used vehicle demand has significantly spiked since the...

Peter Welch on Black Representation Among Dealer Body, ‘Absolutely Room For Improvement’

Homer B. Roberts was the first African-American new car dealer beginning in 1923 according to research conducted by historyofaacardealers.com. Roberts opened the gate for...
digital

How Digital Tools are Empowering Dealers to Keep Calm and Carry On

Any time that the automotive industry is faced with turmoil, the pressure is instantly applied for dealers to remain top of mind for consumers....
stimulus

How the New CARES 2 Stimulus Package Could Spur Car Sales Again

On July 27th, Congress was set to hear from eight senators who are pitching the details of a new economic stimulus package for the...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...