TSLA376.020-2.65%
GM78.9500.99%
F12.390-0.105%
RIVN16.140-0.58%
CYD40.770-1.06%
HMC24.200-0.17%
TM192.9800.81%
CVNA406.420-0.31%
PAG161.5501.41%
LAD277.2400.38001%
AN200.970-3.03%
GPI344.7005.18%
ABG200.5600.53%
SAH72.3900.81%
TSLA376.020-2.65%
GM78.9500.99%
F12.390-0.105%
RIVN16.140-0.58%
CYD40.770-1.06%
HMC24.200-0.17%
TM192.9800.81%
CVNA406.420-0.31%
PAG161.5501.41%
LAD277.2400.38001%
AN200.970-3.03%
GPI344.7005.18%
ABG200.5600.53%
SAH72.3900.81%
TSLA376.020-2.65%
GM78.9500.99%
F12.390-0.105%
RIVN16.140-0.58%
CYD40.770-1.06%
HMC24.200-0.17%
TM192.9800.81%
CVNA406.420-0.31%
PAG161.5501.41%
LAD277.2400.38001%
AN200.970-3.03%
GPI344.7005.18%
ABG200.5600.53%
SAH72.3900.81%


customer experiences

On the latest episode of CBT Now, Jeremy Raymaker joins us to discuss how his team leverages social platforms to grow their business.

Mercedes-Benz Country Hills specialist Jeremy Raaymaker uses humor, social media to boost sales

- July 22, 2025
Jeremy Raaymaker, brand specialist at Mercedes-Benz Country Hills, one of Canada’s largest Mercedes showrooms, is gaining attention for his unique use of humor and social media to attract customers and...
Featured Tips & Training
As the automotive industry grapples with shifting customer expectations, Hyken delves into the nuances of customer satisfaction.

Shep Hyken reveals how ‘dangerous customers’ and employee experience impact customer retention

- August 14, 2024
In a captivating discussion on customer service, Shep Hyken, renowned customer experience expert and bestselling author, joins us on the latest episode of CBT Now. As the automotive industry grapples...
CBT Now Sales & Marketing
Jennifer Suzuki customer experiences

How to build outstanding customer experiences at your auto dealership

- October 13, 2022
Joining us once again on CBT Now is Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and NADA Dealer Academy guest instructor, to tell us what teams need to...
Sales & Marketing CBT Now
Jen Suzuki salespeople

Best practices salespeople must focus on as the auto industry evolves

- October 6, 2022
Salespeople at auto dealerships across the country are being urged to brush up on their skills, as 'easy' sales from the past few years may have left them rusty. Today...
Sales & Marketing CBT Now
Michelli

What is ‘proactive service’ and why it is important for your car dealership?

- October 18, 2021
Don’t miss the opportunity for your organization to offer a service that is proactive as opposed to reactive. What’s the difference you may ask? Well on today’s show Joseph Michelli,...
Sales & Marketing Featured
David Kain

How Transaction Time Can Help Make or Break A Purchase – David Kain

- July 17, 2018
What is the perfect amount of time to spend on the entire in-store car shopping process? Is there even such a universal number to abide by? According to David Kain,...
Sales & Marketing Auto News
Joseph Michelli

Does Your Dealership Experience Meet Your Customer’s Expectations? – Joseph Michelli, NYTimes Best Selling Author

- June 22, 2018
Our guest today on the CBT Automotive Network is an expert when it comes to instilling the knowledge and power your business, managers, and employees need in order to deliver...
Management & Leadership Sales & Marketing
dealership

Bill Wittenmyer: “Pick Up In Your Dealership Where Your Customer Left Off Online”

- April 4, 2018
Digital retailing is a popular focus around the industry and at the NADA Show this year. The industry has applied an extra emphasis on creating a better customer experience. Though...
Daily Automotive News Featured
Todd Marcelle

David Kain: Better customer experiences both online and offline

- February 16, 2017
David Kain hosts Todd Marcelle, CEO of GoMoto, to chat about delivering better customer experiences both online and offline.
Shows
Eric Mercado

Audience First, Everything Else Second

- February 15, 2017
Selecting the right audiences for your dealership across all mediums to increase your marketing efficiency. During this FREE webinar, you will learn how to: Lower your overall marketing budget. Reduce the number of...
Management & Leadership Sales & Marketing


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CBT News
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