TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

CBT News Placeholder

Reach more Customers with Max Steckler

- August 24, 2016
Reach more Customers with Max Steckler We sat down and talked with Max Steckler who is the VP of Digital Products of CDK. We asked him how we can digital reach...
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Saving Car Shoppers Time

- August 23, 2016
Saving Car Shoppers Time We talked with Pete Macinnis of Elend Solutions about how to save customers time. Watch our interview with Pete to see what he says!
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Increasing your Showroom Traffic

- August 18, 2016
Increasing your Showroom Traffic Watch our interview with Jerry Daniels about how to increase the traffic into your showroom.

Building Loyalty Among Customers

- August 17, 2016
Building Loyalty Among Customers Most Porsche owners baby their cars. Dealer Ray Ciccolo decided to appeal to that protective instinct. Service customers at Ciccolo’s Porsche Norwell in suburban Boston stay with the...

Attitude matters in Customer Service

- August 15, 2016
Attitude matters in Customer Service I’ve known Dennis Tilko for more than 30 years. In all that time, the only thing that’s changed is his attitude. It keeps getting more and...
Perceptions

Changing Consumer Perceptions

- August 11, 2016
Changing Consumer Perceptions We sat down with Max  Zanan who is the Founder and CEO of Total Dealer Compliance. Max told us that Dealers should do 3 things to help change...
sales to service

The Sales to Service Handoff

- July 27, 2016
Perfect start to a happy dealership relationship By Rian Locadia That new car smell, the new features, showing off to your friends and coworkers. These are all the joys of the new car...

Does your Marketing Connect with your Target Audience?

- July 26, 2016
Does your Marketing Connect with your Target Audience? Watch our interview with Kathi Kruse on how to communicate with your target audience with Advertising and Marketing. Find out more about Kathi
positive reviews

How to get more positive customer reviews

- July 21, 2016
How to get more positive customer reviews Watch our interview with Peter Martin, The President and Founder of Testimonial Builder, to see how he handles both happy and unhappy customers.
connecting with your customers

Connecting With Your Customers

- June 30, 2016
Don't skip this in your Service Drive By John Fairchild When a customer enters the Service Drive, do you smile? Do you make eye contact? Do you say hello? Do you introduce...


CBT News
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