TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

Are you smarter than your CRM?

- November 10, 2016
Adan Ortiz: GM, Brown Auto Stores, Eagle Pass, Texas
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Drive Customer Retention to Your Dealership

- November 8, 2016
Build Planned Retention Program and Drive Service Volumes If you’re serious about growing customer retention and service sales, perhaps it’s time to put into play a strategy that many dealers point...
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A new car service closing the loop to buying

- November 8, 2016
A new car service closing the loop to buying TrueCar, Inc. (NASDAQ: TRUE), America’s fastest growing third-party automotive site, has partnered with Hearst Autos and its leading automotive website, CarandDriver.com, to...
CBT News Placeholder

Drive Customer Retention to Your Dealership

- November 8, 2016
Build Planned Retention Program and Drive Service Volumes If you’re serious about growing customer retention and service sales, perhaps it’s time to put into play a strategy that many dealers point...
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Marketing expert: “Number one source of conversion is_________.”

- November 1, 2016
Marketing expert: "Number one source of conversion is_________." Joe Gumm interviews Russell Wager, VP of Marketing with Mazda
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Getting personal on the service drive

- October 31, 2016
Getting personal on the service drive When customers roll into the service lane at Mercedes-Benz of Birmingham in Alabama, there is a good chance the service technician will greet them by...
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Do safety rankings work during a sales pitch?

- October 31, 2016
Do safety rankings work during a sales pitch? Buick became the first auto brand from Detroit's Big 3 automakers in three decades Monday to place in the top three in Consumer Reports' annual ranking...