TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

Best Practices for a Compliant Service Department

- November 14, 2016
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most...
Sales & Marketing Auto News
CBT News Placeholder

How to exceed in Customer Satisfaction

- November 14, 2016
How to exceed in Customer Satisfaction I love studying customer experience because companies need so much help, even in the so-called best companies. It’s always interesting to see how these major brands...
Sales & Marketing Auto News

Best Practices for a Compliant Service Department

- November 14, 2016
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most...
Sales & Marketing Auto News

Whats damaging your customer’s experience?

- November 14, 2016
David talks about why he does not like trial-closes and the damage they do to the customer experience.
Shows
digital retailing

Car buying in one click

- November 11, 2016
Online car shoppers used to click a lot, visiting various websites to find the vehicle they wanted. But that’s changed. Car consumers today go to fewer websites, and instead rely more...
Sales & Marketing Auto News
mike jackson

AutoNation Takes Car Shopping to New Heights

- November 11, 2016
With car shoppers more savvy then ever, the dealer model is being turned on its head. The traditional car-buying experience of going to three or four dealerships, kicking tires and getting...
Sales & Marketing Auto News

Ford: Not just about selling vehicles anymore

- November 11, 2016
Source: Youtube
Daily Automotive News Sales & Marketing

What a concept…selling to women

- November 10, 2016
By NICOLE RAZ LAS VEGAS REVIEW-JOURNAL The majority of exhibitors and attendees at the Specialty Equipment Market Association trade show in Las Vegas were men, but the number of women on the...
Sales & Marketing Auto News

Are you smarter than your CRM?

- November 10, 2016
Adan Ortiz: GM, Brown Auto Stores, Eagle Pass, Texas
Sales & Marketing Auto News
CBT News Placeholder

Drive Customer Retention to Your Dealership

- November 8, 2016
Build Planned Retention Program and Drive Service Volumes If you’re serious about growing customer retention and service sales, perhaps it’s time to put into play a strategy that many dealers point...
Sales & Marketing Auto News


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