TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

To build trust and uphold ethical standards, automotive sales professionals should focus on these three vital elements.

Accelerating trust: How ethics can drive success in auto sales

- October 4, 2023
The automotive industry has long suffered from a lack of trust due to perceptions of dishonesty and aggressive sales tactics. In order to foster long-term success, it's essential for auto...
Sales & Marketing Articles
In the auto industry's competitive landscape, dealerships must prioritize customer satisfaction to achieve success

7 strategies for dealerships to enhance customer satisfaction

- September 26, 2023
In the auto industry's competitive landscape, dealerships must prioritize customer satisfaction to achieve success. Satisfying customers acts as fuel, driving growth and profitability for dealerships. As customers have endless options available...
Articles Sales & Marketing
By strategically building their own service-to-sales pipeline, dealers of all sizes and OEMs can fuel their service drive’s profitability

How to adapt your dealership to navigate the service-to-sales evolution

- September 11, 2023
The service department has always proven to be a major driver of profitability for dealers of every size. Even so, current market dynamics are increasingly emphasizing both the short and long-term...
Fixed-Ops Publishing Partners
Jay Baer joins Inside Automotive to discuss the relationship between customer service speed and brand loyalty in the dealership.

The role of speed in customer service and car buyer loyalty — Jay Baer

- August 31, 2023
Customer service speed can make or break a dealership's brand loyalty and long-term growth. On this episode of Inside Automotive, host Jim Fitzpatrick is joined by Jay Baer, speaker, business...
Featured Sales & Marketing
On today's Inside Automotive, we're joined by Shep Hyken explores how dealerships can elevate their customer experience using AI

Leveraging AI as an asset in the dealership rather than being afraid of it – Shep Hyken

- August 28, 2023
Artificial Intelligence is changing how some companies conduct business, especially in customer service. It may already replace roles in some industries, but is that necessarily bad? On today's Inside Automotive,...
Sales & Marketing Inside Automotive
The CDK Dealership Xperience is said to unify workflows at the dealership. CDK Global CMO Barb Edson tells us what it's all about.

How to solve customer experience challenges and simplify operations – Barb Edson | CDK Global

- August 18, 2023
The retail automotive industry has been tasked with meeting today's rising consumer expectations and demands. As dealers adapt successfully, CDK Global has launched a new platform to assist with the...
Sales & Marketing Inside Automotive
Car shopping doesn't have to be stressful. With the right approach, you can help turn it into a fun, engaging, and empowering experience.

How to make car shopping more fun for your customers

- August 4, 2023
Car shopping should be e­njoyable, not intimidating. As a dealership owne­r, your job goes be­yond simply selling a car. It includes providing helpful advice­ and fostering an environment whe­re customers...
Sales & Marketing Articles
Matt Easton auditing sales

Simplify the sales pitch to help your customers take action — Matt Easton | Easton University

- August 2, 2023
In today’s world of social media, and information and choice overload, it's no wonder why customers often say, “I need to think about it.” There really is too much to...
CBT Now Sales & Marketing
Julian Treasure

Using conscious listening to aid salespeople in improving customer satisfaction — Julian Treasure

- July 28, 2023
In today's noisy, fast-paced, and competitive business landscape, effective listening and speaking are skills you should master. It ultimately impacts your bottom line. On today's Inside Automotive, we're pleased to...
Inside Automotive Sales & Marketing
Frye GA4 Google

Optimizing GA4 to improve the overall client experience — Kevin Frye | Jeff Wyler Automotive Family

- July 20, 2023
The shift to Google Analytics 4, or GA4, is at the forefront of many marketers' minds. On today's Inside Automotive, we're joined once again by the Marketing Director of Jeff...
Sales & Marketing Inside Automotive


Latest Articles
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Legal battles reshape car sales
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