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Steven Stauning

Using Customer Experience to Shied Your Dealership from Disruption

When you think of businesses with outstanding customer service, it’s highly probable that Chick-fil-a comes to mind. The Food Chain has set themselves apart...
Contact At Once!

How Contact at Once! is Enhancing the Retail Shopping Experience

Denise Chudy, General Manager of Contact At Once!, joins Jim Fitzpatrick at The NADA Show to talk about how the team at Contact at...
David Booth

What Makes a Frictionless Transaction? – David Booth, GM of Shottenkirk...

Recently, Joe had the pleasure of speaking with David Booth, GM of Shottenkirk Chrysler Dodge Jeep Ram of Atlanta. David's progressive customer experience initiatives have...