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female customers

The value female customers bring to your service department

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Are you taking full advantage of the type of retention women create for your service department?  Becky explains ways you can appeal to female...
newscast

The profit you’re missing if you overlook Winter maintenance | Why...

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  On today's CBT Newscast for Monday, January 29th, 2018: Becky Nixon: The profit you’re missing if you overlook Winter maintenance Say the low today in Atlanta...
winter

Becky Nixon: The profit you’re missing if you overlook Winter maintenance

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Say the low today in Atlanta is 26 degrees and the high is 54. It's not too cold to shutdown a service bay, but...
dispatching

Strategic Dispatching

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Dispatching is one of the most critical processes in our dealership service departments today.  Since throughput is the key to profitability, dispatching is not...
loyal customers

Retaining Loyal Customers

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More than 80% of dissatisfied service customers state that they would’ve come back to the dealership for service if someone would’ve paid attention to...
silent crisis

The Silent Crisis

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The silent crisis can take place when there is a lack of clear communication from the leadership level down when it comes to goals...
service department

Handling Service Dept. Phone Calls

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Automotive service industry experts estimate that service departments lose 25-35% of their customers every day from unanswered or poorly handled phone calls. In this...
tire sales

Selling more tires in the Service Department

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On this week's episode of the Weekly Tune-Up, Becky goes over ways to implement tire sales in your process to maximize profits in your...
customer retention

Building Customer Retention

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On this week's episode of the Weekly Tune-Up, Becky talks about earning a good reputation one customer at a time and staying consistent in...
mechanics

Becky Nixon: Creating successful pay structures for technicians

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For almost seven weeks, Chicago area dealership mechanics were on strike. Almost 2,000 mechanics at close to 140 new car dealerships throughout the Chicago...