The F&I Manager has little to no interaction with customers until they step into your office. Becky Chernek says it does not have to be this way and suggests doing this...
On this week's episode of F&I Today, Becky Chernek explains how what you are doing with your subprime deals will make a difference selling more cars and increasing F&I profits.
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Does a no really mean "no"? Sometimes it could mean "tell me more." On today's episode of F&I Today, Becky Chernek discusses when the customer says "no" and how to...
Customers need to know from you that they’re purchasing a quality vehicle, but cars today are very complicated to fix. When it comes to service contracts, Becky suggests adding this...
On this week's episode of F&I Today, Becky Chernek invites Pete MacInnis of eLend Solutions to talk about how to merge your dealership's culture and workflow with today's technology one step...
On today's episode of F&I Today, Becky answers the following question in great detail providing the listener with many best practices to takeaway, “Becky, I set my goal on $1500...
Never ask a question you don’t have an answer to. Instead, Becky says to ask questions that will lead to answers that will capture the information to sell to the...
Remember those things you used to do? The little things that mattered to customers? The things that showed you truly cared about what customers liked and wanted? For F&I customers,...
On today's CBT Newscast for Monday, October 30th, 2017:
Becky Chernek: What are the “fundamentals” when it comes to F&I?
Remember those things you used to do? The little things that mattered...
On this week's episode of F&I Today, Becky continues her conversation with Joe Lescota to discuss dealer used-car trends and how to create a seamless process that impacts profits both...