Saturday, December 5, 2020
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customer interview

Conducting customer interviews online to discuss F&I options

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It’s time to face a new reality. Offsite deliveries aren’t going anywhere anytime soon. COVID-19 has forever changed the way car dealers do business, quite possibly forever if not for the foreseeable future. In growing numbers, more dealers performing offsite deliveries. If that’s you, holding your breath and waiting for things to get back to […]
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service contract sales

Mastering Your Vehicle Service Contract Sales

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Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with the results? Do you really believe in the value of the service contract, or do you think the value may not be there? On this week’s episode of F&I Today, host […]
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f&i managers

The Characteristics that Define Truly Successful F&I Managers

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Is there a reason why some F&I managers outperform by earning nearly double per car than what others do? Is it just the luck of the draw that causes some F&I managers to get all the difficult deals? The answer to that, as you’re probably thinking, is no. Luck has nothing to do with it. […]
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TikTok

What Do Dealerships and Bank Conversions Have to Do With...

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Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views. This should get your attention! Baxter’s video should tell you exactly why customers are walking into dealerships with checks made out for the exact amount; they’re fed up with the games.  […]
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online car buying experience

Creating a Frictionless Online Car Buying Experience

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There is still a lot unknown about how the Coronavirus will continue to affect American lives, industries, and consumerism. However, dealers can assume that COVID-19 may not be going away for a very long time. This means now is the time to change the ways your staff engages with customers. It is essential to meet […]
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