TSLA422.240-21.06%
GM74.860-2.89%
F13.410-1.07%
RIVN13.790-0.73%
CYD50.000-1.02%
HMC26.1800.51%
TM190.6800.18%
CVNA67.170-2.36%
PAG162.180-6.88%
LAD261.920-12.84%
AN184.150-8.5%
GPI313.620-20.71%
ABG179.170-13.92%
SAH73.960-3.88%
TSLA422.240-21.06%
GM74.860-2.89%
F13.410-1.07%
RIVN13.790-0.73%
CYD50.000-1.02%
HMC26.1800.51%
TM190.6800.18%
CVNA67.170-2.36%
PAG162.180-6.88%
LAD261.920-12.84%
AN184.150-8.5%
GPI313.620-20.71%
ABG179.170-13.92%
SAH73.960-3.88%
TSLA422.240-21.06%
GM74.860-2.89%
F13.410-1.07%
RIVN13.790-0.73%
CYD50.000-1.02%
HMC26.1800.51%
TM190.6800.18%
CVNA67.170-2.36%
PAG162.180-6.88%
LAD261.920-12.84%
AN184.150-8.5%
GPI313.620-20.71%
ABG179.170-13.92%
SAH73.960-3.88%


auto service

Independent shops are gaining ground, but dealerships retain advantages in expertise, loyalty, and digital tools: New CDK Service Shopper 5.0 survey shows

Independent shops gain ground as dealerships face mounting pressure

- April 17, 2026
On the dash: Independent shops are gaining share, but dealerships still lead at 42% overall service volume. Dealerships win on expertise, OEM parts access, EV repairs, and stronger customer loyalty...
Data & Analytics Articles
Joining us on the latest episode of Service Drive is John Fairchild to share key strategies on turning service frustrations into loyalty. 

How service advisors can turn upset customers into lifetime clients – John Fairchild | Fairchild Automotive Solutions

- October 13, 2025
Upset customers are a fact of life, especially in automotive. For some customers, every dealership visit is an "inconvenience," vehicles aren’t “fixed right,” prices aren’t fully disclosed, or expectations aren’t...
Fixed-Ops Service Drive
Don Andres joins us to discuss how automation tools can both help and hinder dealership service departments.

Why human connection still drives service department growth – Don Andres | Auto SCT Consulting & Training

- July 7, 2025
On today’s episode of CBT Now, Don Andres, author of Why Auto Service Departments Fail to Grow and Owner of Auto SCT Consulting & Training, joins us to discuss how...
Featured CBT Now
Boost service approvals with Jen Suzuki’s 3-step strategy: teach, demonstrate, and apply a process that drives real customer buy-in.

Fix the process, not just the numbers: Jen Suzuki’s three-step strategy

- April 23, 2025
Oftentimes, leaders get so caught up in what's happening in the day-to-day that they neglect investing the time necessary to develop their teams. In today's episode of Loyalty-Based Sales Strategies,...
Loyalty-Based Sales Strategies Management & Leadership
fixed operations

Service Department Now Makes Up 49% of Your dealership’s Gross Profit

- September 10, 2018
The automotive industry is always varying, especially as consumer behaviors and the status of the economy continue to shift. The retail market of vehicles is hurting at the moment, so...
Daily Automotive News Auto News
tires

Want to Increase Tire Sales? Here’s How to Do it!

- August 15, 2018
With Amazon’s recent purchase of the online pharmacy company Pillpack, it is hard to ignore the thought:  is there any industry Amazon founder Jeff Bezos doesn’t want to dominate if...
Fixed-Ops Auto News

Service Retention: How online culture is slowly killing your service drive – Total Customer Connect

- January 3, 2018
Most Americans shop on Amazon or eBay and the negative impact on brick and mortar retail outlets is far-reaching. Customers have proven they want to shop and order goods and...
Daily Automotive News Fixed-Ops

Latest Articles

Used-vehicle inventory rebounds in April as prices continue climbing
Latest Articles 05/18/26

Used-vehicle inventory rebounds in April as prices continue climbing

GM launches Collision Assistance tool across brand mobile apps
Latest Articles 05/18/26

GM launches Collision Assistance tool across brand mobile apps

Tesla hikes Model Y prices in U.S. market
Latest Articles 05/18/26

Tesla hikes Model Y prices in U.S. market

From Iran war to inventory crunch: Tom Maoli breaks down industry pain points
Latest Articles 05/18/26

From Iran war to inventory crunch: Tom Maoli breaks down industry pain points

NJ CAR goes on the offensive as brokers, regulators, and direct sales pressure dealers
Latest Articles 05/18/26

NJ CAR goes on the offensive as brokers, regulators, and direct sales pressure dealers

GM hits the breaks on electric trucks as reality crashes the EV party
Latest Articles 05/18/26

GM hits the breaks on electric trucks as reality crashes the EV party
Latest Articles 05/16/26

Weekly roundup: Lawmakers seek permanent ban on Chinese automakers, GM cuts IT jobs, UAW halts strike vote

U.S. factory output rises 0.6% as global tensions disrupt supply chains
Latest Articles 05/15/26

U.S. factory output rises 0.6% as global tensions disrupt supply chains

CBT News heads to Washington, D.C., to host Auto Leadership Summit
Latest Articles 05/15/26

CBT News heads to Washington, D.C., to host Auto Leadership Summit

BMW of North America introduces preferred pricing at IONNA charging network
Latest Articles 05/15/26

BMW of North America introduces preferred pricing at IONNA charging network


CBT News
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