If an employee works on an assembly line connecting two pieces of plastic together without any knowledge of what those pieces will become, he’ll never be invested in the organization....
On Today's Episode of On the Mark, Mark welcomes Dr. Jack Brown to the show. Dr. Brown is a leading authority and expert on body language and non-verbal communication. Mark...
Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall...
Brian R. Bates is President and CEO of Holman Consumer Services. He started his career as a service writer intern at Holman Ford and completed an internship as an ASE-certified...
Getting to a customer first when it comes to leads is important, but being best is what seals the deal. Hear David's explanation on today's Tip of the Day.
You don’t have to be BFFs, but They Must Like You
All of us who truly want to serve our customers are looking for ways to create rapport with them that...
On Today's Episode of On the Mark, Mark welcomes Dr. Jack Brown to the show. Dr. Brown is a leading authority and expert on body language and non-verbal communication. Mark...
Since 1971 the Jim Ellis Automotive Group has brought its customers and community the best their family has had to offer. Now enlisting help across 3 generations, Jim Ellis has...
Do you make it easy for your customers to transact with you? Do you have a special brand of coffee in your waiting room or give customers the WiFi password in...