TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Shows

Brad Pringle, General Manager of Claremont Toyota, joins us to navigate the customer experience and forward-thinking strategies.

Claremont Toyota GM Brad Pringle discusses California market, EVs, digital retail trends

- September 11, 2025
Sales are up, inventory is tight, and California car buyers are changing the rules of the game. On today’s episode of Inside Automotive, Brad Pringle, general manager of Claremont Toyota,...
Jen Suzuki shares how leaders can use brief, effective one-on-ones to boost team performance, morale, and dealership profitability.

Jen Suzuki’s playbook for impactful one-on-ones that drive performance

- September 11, 2025
One-on-ones are among the most overlooked yet extraordinarily powerful tools for leaders across all industries. In today's episode of CBT NOW, Jen Suzuki, sales trainer and president of eDealer Solutions...
Kevin Frye shares how dealers can boost EV sales, leverage loan deductions, and use AI to enhance customer experience.

Kevin Frye on EV trends, auto loan deductions, and marketing tactics

- September 10, 2025
The automotive industry is experiencing significant shifts in incentives, EV interest, and technology, which are transforming how dealers sell cars. In today's episode of Inside Automotive, head coach of marketing...
Expense reduction expert Larry Levine shows auto dealers how to uncover hidden costs and turn overlooked expenses into lasting savings.

Larry Levine on expense reduction strategies to unlock massive profit gains

- September 9, 2025
Snowballing hidden costs often slip under the radar, quietly draining dealership profits month after month. What seems like a small line item on a bill can quickly multiply into thousands...
Jim Ganther emphasizes that compliance serves not only as a legal obligation but also as a foundational process to enhance profitability.

Why compliance is the process that drives dealership success – Jim Ganther 

- September 9, 2025
On today’s episode of Training Camp, host Adam Marburger welcomes industry veteran Jim Ganther, who emphasizes that compliance serves not only as a legal obligation but also as a foundational...
Matt Easton explains why asking questions and building trust beats pressure tactics in today’s skeptical sales environment.

Stop selling and ask questions to close more deals — Matt Easton | Easton University

- September 8, 2025
Customers are more skeptical than ever, and the best salespeople know how to guide conversations, not force them. In today's episode of CBT NOW, Matt Easton, sales coach and founder...
Service drive walkarounds are often seen as a way to spot flaws and generate revenue, but Nolan Armpriester says they have a greater purpose

Nolan Armpriester highlights why dealers need to rethink service walkarounds to focus on trust 

- September 8, 2025
Service drive walkarounds are often seen as a method to identify flaws and generate revenue. However, Nolan Armpriester, the Director of Operations at Kinley Automotive Group, believes they should serve...
On today’s episode of CBT Now, Shep Hyken discusses the importance of recovery in customer service and how to do it effectively.

Shep Hyken outlines a five-step process to convert complaints into loyalty

- September 5, 2025
Oftentimes, your most loyal customers are the ones who have had problems in the past. On today’s episode of CBT Now, Shep Hyken, customer service and experience expert, New York...
Global automakers face an uncertain future as EVs from China disrupt markets, challenging decades-old business models and dealer systems.

Can legacy automakers adapt before China takes the EV lead?

- September 5, 2025
Welcome back to the latest episode of The Future of Automotive on CBT News, where we put recent automotive and mobility news into the context of the broader themes impacting the industry. I’m...
According to Mark Vickery, Ai is not about replacing human interaction but enabling dealers to provide a more personalized customer experience

Cox Automotive’s Mark Vickery on how AI is personalizing the customer experience

- September 4, 2025
According to Mark Vickery, the Associate Vice President of Performance Management at Cox Automotive, artificial intelligence (AI) is reshaping the automotive industry experience. On today's episode of Driving Solutions, Vickery...


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