Constant Change
The Greater New York Automobile Dealers Association still operates on many of the principles that it was founded on more than 100 years ago, while at the same time keeping...
TSLA374.580-11.89%
GM77.2101.1%
F11.9400.04%
RIVN12.060-0.4%
CYD23.890-1.6%
HMC34.5800.61%
TM198.2203.36%
CVNA58.700-0.49%
PAG212.1100.06%
LAD291.07021.94%
AN161.8408.83%
GPI242.79017.94%
ABG173.4309.38%
SAH63.1402.46%
TSLA374.580-11.89%
GM77.2101.1%
F11.9400.04%
RIVN12.060-0.4%
CYD23.890-1.6%
HMC34.5800.61%
TM198.2203.36%
CVNA58.700-0.49%
PAG212.1100.06%
LAD291.07021.94%
AN161.8408.83%
GPI242.79017.94%
ABG173.4309.38%
SAH63.1402.46%
TSLA374.580-11.89%
GM77.2101.1%
F11.9400.04%
RIVN12.060-0.4%
CYD23.890-1.6%
HMC34.5800.61%
TM198.2203.36%
CVNA58.700-0.49%
PAG212.1100.06%
LAD291.07021.94%
AN161.8408.83%
GPI242.79017.94%
ABG173.4309.38%
SAH63.1402.46%
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Strategy Before Tactics When It Comes to Facebook
When deciding whether to have a separate Facebook account for business and personal, it’s best to examine your marketing goals. BY KATHI KRUSE
I’m not trying to be Captain Obvious here...
Phone-Ups…Does Your Staff Sound Like Everyone Else?
Proper training in taking phone-ups opens the door for effective dialogue with the customer and increases your chances of getting them into the showroom. BY DAVID LEWIS
One of the most...
Avoiding Position Pitfalls
Understanding your role in the dealership and how it contributes to the success of the entire operation leads to satisfied customers, higher profits and greater job satisfaction.
BY JEFF COWAN
Recently, I...
Servicing Millennials
Now is the time to embrace the way this generation shops not only for cars, but also for service, and adapt to their digital lifestyle. BY RICH HOLLAND
Dealership and fixed...
Holograms: Coming to a Dealership Near You?
Will holographic technology make the tablet – or even the F&I manager – obsolete? BY GEORGE ANGUS
Americans love technology. That’s a fact. And staying abreast of new technology has become...
Inbound call solutions crucial for service with Patrick Kelly, President of AutoLoop
Patrick Kelly, President of AutoLoop, says customers want instant response. The importance of answering a phone call is crucial for scheduling appointments, but most service departments are busy helping customers....
New Technology Drives F&I Profits
Helping dealers better determine how they continue to grow and strengthen their businesses in the future will be more important than ever as changing demographics drive shifts in the automotive...
Solutions to Progress Barriers With Transparency In F&I
21st Century thinking and embracing a new era of transparency in F&I department will bring about a positive change in the auto industry. BY REBECCA CHERNECK
Pet peeves. We’ve all got ‘em....
Continuing the Legacy
Lessons learned from her late father, Sam Swope, have primed Patti Swope to take the auto group to new heights. BY CAROL WHITE
Sam Swope was known in his community and...
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