TSLA378.9003.6%
GM83.450-0.5%
F13.100-0.07%
RIVN15.140-0.22%
CYD35.0500.01%
HMC32.420-0.11%
TM192.060-0.44%
CVNA65.360-1.82%
PAG209.860-2.3%
LAD312.320-3.83%
AN169.6100.85%
GPI253.7502.88%
ABG187.0602.51%
SAH65.340-0.58%
TSLA378.9003.6%
GM83.450-0.5%
F13.100-0.07%
RIVN15.140-0.22%
CYD35.0500.01%
HMC32.420-0.11%
TM192.060-0.44%
CVNA65.360-1.82%
PAG209.860-2.3%
LAD312.320-3.83%
AN169.6100.85%
GPI253.7502.88%
ABG187.0602.51%
SAH65.340-0.58%
TSLA378.9003.6%
GM83.450-0.5%
F13.100-0.07%
RIVN15.140-0.22%
CYD35.0500.01%
HMC32.420-0.11%
TM192.060-0.44%
CVNA65.360-1.82%
PAG209.860-2.3%
LAD312.320-3.83%
AN169.6100.85%
GPI253.7502.88%
ABG187.0602.51%
SAH65.340-0.58%

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metrics

When the Going Gets Tough, the Wise Hit the Metrics

- October 6, 2017
This article was originally posted in the September Issue of Car Biz Today Magazine. New-car sales may have been down this year, six percent at the end of July, says Kelley...
accountability

Ten Videos That Will Help You Soar Professionally and Personally

- October 4, 2017
Sometimes, we all need a bit of a pick-me-up. Something to keep us going when the coffee gets cold, work piles up and burnout becomes ever-present. It is so easy...
service department

The Science & Mathematics of Reducing Service Department Complaints

- October 4, 2017
Many problems that dealerships struggle with have already been solved by other types of businesses. Reducing defective products in manufacturing firms (and in service industries) greatly lowers warranty costs. In...
newscast

WardsAuto: Customer satisfaction for its own sake misses point | Ten Videos That Will Help You Soar Professionally and Personally | The Science & Mathematics of Reducing Service Department Complaints

- October 4, 2017
On today's CBT Newscast for Wednesday, October 4th, 2017: WardsAuto's Steve Finlay: Customer satisfaction for its own sake misses point When it comes to customer satisfaction in the service lane, we're starting...
customer retention

Two Service Department Metrics You Need – But Probably Don’t Have

- October 3, 2017
Managing a service department by looking only at your monthly financial reports can be like driving a car with your eyes closed. You don’t see the real numbers that determine...
newscast

Why dealers are an important piece of eVehicle future | Two Service Department Metrics You Need – But Probably Don’t Have | Top 5 Complaints of Dealership Employees and How to Solve Them

- October 3, 2017
On today's CBT Newscast for Tuesday, October 3rd, 2017: William Wallace: Why dealers are an important piece of eVehicle future When customers have issues with their vehicles, they go to the dealership...
commercial customers

How to Attract Commercial Customers to Your Service Department

- October 2, 2017
Commercial service business can be very lucrative for your dealership. Commercial customers tend to be very loyal. They also require service more frequently and spend more money on each visit. ...
two-way radios

Improving Communication Across the Dealership

- October 2, 2017
Communication is the key to so many facets of life. The timing and energy to properly communicate are especially key to smart business acumen everywhere. In the Dealership environment, and...
newscast

Bill Wittenmyer on Recruitment, Creating the right culture, and Prospecting | Improving Communication Across the Dealership | How to Attract Commercial Customers to Your Service Department

- October 2, 2017
On today's CBT Newscast for Monday, October 2nd, 2017:   Bill Wittenmyer on Recruitment, Creating the right culture, and Prospecting Jim Fitzpatrick invites ELEAD1 Partner Bill Wittenmyer to the studio to discuss car...

Service Advisors’ Overtime Pay Dispute Heads to the Supreme Court for the Second Time

- October 2, 2017
In what has become a long, back-and-forth battle regarding overtime pay for dealership service advisors, the case of Navarro v. Encino Motorcars, LLC will head back to the Supreme for...
CBT News
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