Dealing with objections for service repairs
There’s no questioning how busy service advisors are, day in and day out. As the frontline workers in after-sales service, it falls on them primarily to keep customers satisfied while...
TSLA377.940-2.18%
GM80.570-3.2%
F12.605-0.335%
RIVN15.2900.27%
CYD31.200-3.4%
HMC32.1900.04%
TM186.720-3.64%
CVNA64.1900.24%
PAG207.970-1.69%
LAD309.6002.58%
AN162.890-2.16%
GPI247.7900.28%
ABG179.940-1.58%
SAH62.4800.11%
TSLA377.940-2.18%
GM80.570-3.2%
F12.605-0.335%
RIVN15.2900.27%
CYD31.200-3.4%
HMC32.1900.04%
TM186.720-3.64%
CVNA64.1900.24%
PAG207.970-1.69%
LAD309.6002.58%
AN162.890-2.16%
GPI247.7900.28%
ABG179.940-1.58%
SAH62.4800.11%
TSLA377.940-2.18%
GM80.570-3.2%
F12.605-0.335%
RIVN15.2900.27%
CYD31.200-3.4%
HMC32.1900.04%
TM186.720-3.64%
CVNA64.1900.24%
PAG207.970-1.69%
LAD309.6002.58%
AN162.890-2.16%
GPI247.7900.28%
ABG179.940-1.58%
SAH62.4800.11%
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CBT automotive newscast: February 16, 2021
Featured Interview:
Former NFL player JJ Birden discusses how auto dealers can continue to beat the odds
Inspiration is the name of the game when it comes to motivating employees to give...
Two reasons it may work for the sales consultant to handle F&I too
The F&I department and the process by which they deliver profit for the dealer has been stuck in one paradigm. Customers spend too much time picking out the perfect car and then dread...
Shoppers willing to drive further for the right car, according to Edmunds
The average distance a car shopper is willing to drive to buy the right car has increased by nearly 20 miles. Ahead of the first holiday vehicle sales period of 2021, Edmunds...
CBT automotive newscast: February 15, 2021
Top Headlines:
Paul Walser, the new Chairman of NADA gave a message of strength and growth during the final day of the virtual NADA Show. Walser used a clean sheet of...
Sales strong and prices high through January despite below average inventory
Through the month of January, auto sales ticked higher than December 2020 as the pandemic recovery continues. With a January SAAR of 16.6 million units and just 3.7% fewer sales over last...
CBT automotive newscast: February 12, 2021
Today's featured interview:
How car dealers can put their best foot forward when it comes to hiring and recruiting - Steve Munyan
Hiring and recruiting methods in the auto retail industry have...
Wrapping up the 2021 NADA Virtual Show
The first ever virtual National Automobile Dealers Association (NADA) show is coming to an end. The virtual experience began on Tuesday, February 9 and ran through Thursday, February 11. The...
5-step guide to modernizing the buyer’s journey
Projections for U.S. light-vehicle sales in the next five years are optimistic, according to research shop Benchmark Co. By 2025, there will be a record 245 million licensed drivers in...
Coaching vs. training – how to help struggling F&I staff
When your dealership is faced with an F&I manager that is underperforming in PVR and CSI scores, what do you do? Do you just get frustrated and start cleaning house? Do you...
