TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%

Search for:

Lee Harkins Fixed-Ops

How your fixed-ops department can turn service patrons into life-long customers

- February 26, 2021
On today’s show, Lee Harkins joins host Jim Fitzpatrick to discuss the latest trends in fixed-ops. Harkins is the President and CEO of M5 Management Services, a company committed to...
Fixed-Ops Featured
EV

How can service departments prepare for an EV-focused industry?

- February 22, 2021
According to the International Energy Agency, electric car sales surpassed 2 million globally in 2019. These numbers only continue to grow higher, leaving dealerships wondering how their service department will...
Fixed-Ops Articles

3 strategies dealers can use to improve customer service in the fixed-ops department

- February 19, 2021
On this episode of Service Drive, celebrated trainer, speaker, and CEO of DealerPRO Training, Don Reed dives into three different strategies for dealers to consider developing a higher level of service for...
Daily Newscast
service

Dealing with objections for service repairs

- February 16, 2021
There’s no questioning how busy service advisors are, day in and day out. As the frontline workers in after-sales service, it falls on them primarily to keep customers satisfied while...
Fixed-Ops Articles

How to position your fixed ops department for maximum success in 2021 – Ted Ings, Fixed Ops Roundtable

- February 9, 2021
Fixed-ops practices in 2021 look a lot different than they ever have before. Here to talk about the fixed ops strategies that have evolved since the start of the pandemic...
Fixed-Ops Featured

Tesla adds collision repair to its service department

- February 2, 2021
Tesla service centers have been limited in repair capabilities to this point. However, that’s about to change. In an alert sent out to customers, Tesla announced that its service centers...
Auto News Daily Automotive News

10 retail predictions all business owners should prepare for – Shep Hyken

- January 25, 2021
On today's show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. Hyken's work includes several popular business books including "The...
Management & Leadership Featured

J.D. Power’s Tyson Jominy on how 2020 results can prepare car dealers for the year ahead

- January 13, 2021
To understand where 2021 auto sales could potentially be headed, dealers have to look back at what happened in the fourth quarter of 2020. On today's show, we speak with...
Daily Automotive News Featured
auto

Preparing to thrive in auto retail in 2021

- January 8, 2021
2020 has brought about massive change to the automotive industry and especially for dealers. With less traffic due to widespread digitalization and mobility, COVID has caused further distance between the...
Management & Leadership Articles
repair

Massachusetts right to repair update adds challenge for auto dealers

- December 29, 2020
On Nov 3, voters in Massachusetts were casting ballots for more than just their choice of presidential candidate. Also included on the ballot was Question 1, the “Right to Repair...
Fixed-Ops Articles


Latest Articles

Weekly roundup: Senate advances bill to ban Chinese-linked vehicles, U.S. and Mexico resume USMCA talks, GM raises 2026 guidance again
Latest Articles 07/25/26

Weekly roundup: Ford ratifies Canadian labor deal, Used-vehicle prices ease, GM’s core earnings rise

NADA President cheers advancement of bill to block Chinese vehicles
Latest Articles 07/24/26

NADA President cheers advancement of bill to block Chinese vehicles

Waymo's driverless cars crash 68% less than humans, IIHS study finds
Latest Articles 07/24/26

Waymo’s driverless cars crash 68% less than humans, IIHS study finds

International automakers grow U.S. economic footprint 58%, new report says
Latest Articles 07/24/26

International automakers grow U.S. economic footprint 58%, new report says

Ford picks Apple Maps, Volkswagen warns of more cuts, Tesla avoids NHTSA probe
Latest Articles 07/24/26

Ford picks Apple Maps, Volkswagen warns of more cuts, Tesla avoids NHTSA probe

Rolling surveillance: NOW school buses ARE license plate readers!
Latest Articles 07/24/26

Rolling surveillance: NOW school buses ARE license plate readers!

Podium - AI Lead Capture Playbook: How to Turn More Leads into Test Drives
Latest Articles 07/24/26

AI Lead Capture Playbook: How to Turn More Leads into Test Drives

Latest Articles 07/24/26

Auto Exchange Group enters franchised retail with Indiana acquisition

Ford picks Apple Maps for its new $30,000 UEV platform pickup
Latest Articles 07/24/26

Ford picks Apple Maps for its UEV platform and $30,000 pickup

Volkswagen CEO warns more cuts needed to fend off Chinese rivals
Latest Articles 07/24/26

Volkswagen CEO warns more cuts needed to fend off Chinese rivals

CBT News
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.