How to Properly Handle Inbound Service Calls for Greater Profitability

Ken Strong - July 17, 2019

After all the technological advancements with handling internet leads, the auto industry is still far from perfect when it comes to handling inbound phone leads. According to CallSource and IHS/Polk...

Fixed-Ops Auto News

Surprise and Delight: A Great Customer Service Concept. Or Is It? – Shep Hyken, CX Expert and Best Selling Author

CBT News Editorial Team - July 16, 2019

When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common sense at first, what if we...

Sales & Marketing Auto News

Surprise and Delight: A Great Customer Service Concept. Or Is It? – Shep Hyken | Effectively Manage Your Internet Leads | Four Free Digital Marketing Training Resources for You and Your Staff

CBT News Editorial Team - July 16, 2019

Today on CBTNews.com - Tuesday, July 16th, 2019: Surprise and Delight: A Great Customer Service Concept. Or Is It? - Shep Hyken, CX Expert and Best Selling Author When talking about customer...

Daily Newscast

The Attribution Revolution and How It Can Maximize Your Dealership’s Advertising Spend – Brian Benstock, Paragon Honda

CBT News Editorial Team - July 15, 2019

We recently welcomed back Partner GM and VP of Paragon Honda, Brian Benstock to the CBT studios. Earlier this year, Brian presented a key study at the 2019 Google Think...

Sales & Marketing Auto News

Trend Watch: What Dealers Can Expect in the Next Five to Ten Years

Chanell Turner - July 15, 2019

What can auto dealers likely expect for the next five to ten years of the automotive industry? Well, looking at the data, two words come to mind: “more disruption.” This...

Daily Automotive News Auto News

The Attribution Revolution and How It Can Maximize Your Dealership’s Advertising Spend | Trend Watch: What Dealers Can Expect in the Next Five to Ten Years | The 5 Personality Traits That Winning Auto Retailers Have

CBT News Editorial Team - July 15, 2019

Today on CBTNews.com - Monday, July 15th, 2019: The Attribution Revolution and How It Can Maximize Your Dealership's Advertising Spend - Brian Benstock, Paragon Honda We recently welcomed back Partner GM and...

Daily Newscast

How to Promote Diversity and Inclusion in Your Dealership

Chris Young - July 12, 2019

There are numerous headlines across print, online and social media platforms addressing the pros of diversity in the workplace. This goes beyond simply meeting a quota to hire women and...

Management & Leadership Auto News

Week In Review: How to Be a Sales Superstar: Mark Tewart’s Proven Four P’s Method for Training Your Staff | Cody Lusk, President & CEO of AIADA Talks Tariffs, Trade, and Tesla | Where Does F&I Fit into Your Dealership’s Digital Retailing Strategy?

CBT News Editorial Team - July 12, 2019

CBT News Week In Review for Friday, July 12th, 2019: How to Be a Sales Superstar: Mark Tewart's Proven Four P's Method for Training Your Staff We recently welcomed back Mark Tewart...

Daily Newscast

Creating Unique Social Media Strategies for Your Dealership – Cathy Nesbit, Harry Robinson Buick GMC

CBT News Editorial Team - July 11, 2019

According to a recent report by Statista, 69 percent of Americans ages 18-29 are active users of social media, making highly targeted social media strategies necessary, in order to create...

Sales & Marketing Auto News

Build Brand Loyalty By Utilizing This Training Strategy – Paige Donnelly, Emerald Infotainment Specialists | How Dealerships Can Help Reduce F&I Burnout | How to Beat Stress at Your Dealership

CBT News Editorial Team - July 11, 2019

Today on CBTNews.com - Thursday, July 11th, 2019: Build Brand Loyalty By Utilizing This Training Strategy - Paige Donnelly, Emerald Infotainment Specialists Paige Donnelly, Founder of Emerald Infotainment Specialists, joins CBT News...

Daily Newscast

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How to Properly Handle Inbound Service Calls for Greater Profitability

Surprise and Delight: A Great Customer Service Concept. Or Is It? – Shep Hyken, CX Expert and Best Selling Author

Surprise and Delight: A Great Customer Service Concept. Or Is It? – Shep Hyken | Effectively Manage Your Internet Leads | Four Free Digital Marketing Training Resources for You and Your Staff

The Attribution Revolution and How It Can Maximize Your Dealership’s Advertising Spend – Brian Benstock, Paragon Honda

Trend Watch: What Dealers Can Expect in the Next Five to Ten Years

The Attribution Revolution and How It Can Maximize Your Dealership’s Advertising Spend | Trend Watch: What Dealers Can Expect in the Next Five to Ten Years | The 5 Personality Traits That Winning Auto Retailers Have

How to Promote Diversity and Inclusion in Your Dealership

Week In Review: How to Be a Sales Superstar: Mark Tewart’s Proven Four P’s Method for Training Your Staff | Cody Lusk, President & CEO of AIADA Talks Tariffs, Trade, and Tesla | Where Does F&I Fit into Your Dealership’s Digital Retailing Strategy?

Build Brand Loyalty By Utilizing This Training Strategy – Paige Donnelly, Emerald Infotainment Specialists | How Dealerships Can Help Reduce F&I Burnout | How to Beat Stress at Your Dealership

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