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CBT News Week In Review for Friday, October 12th, 2018: New Challenges For Today's F&I Manager and How to Win Against Them - Shay Foley On...

Today on CBTNews.com - Thursday, October 11th, 2018: Disrupt the Competition by Creating a More Convenient Customer Experience - Shep Hyken, NYT Best-Selling Author As we...

Inside Automotive Want a better customer experience? Build a better work environment — Shep Hyken On this episode of Inside Automotive, host Jim Fitzpatrick is joined by Shep...

Inside Automotive  Leveraging AI as an asset in the dealership rather than being afraid of it – Shep Hyken Artificial Intelligence is changing how some companies...

Inside Automotive What companies need to know about the holiday shopper- Shep Hyken This holiday season is a great time to win over customers in retail....

Car dealers rely heavily on acquiring and improving customer feedback, but could those customer surveys hurt the overall experience? Joining us on CBT Now...

Inside Automotive: The 3 most vital elements of customer service today with Shep Hyken Shep Hyken, customer experience expert and New York Times best-selling author, recently released the...

I'll Be Back: How to Get Customers to Come Back Again & Again is out now! In the latest book from Shep Hyken, he...

I’ll Be Back: How to Get Customers to Come Back Again & Again is out now! In the latest book from Shep Hyken, he discusses 10...

Inside Automotive: 10 things that can harm your relationships with customers I'll Be Back: How to Get Customers to Come Back Again & Again is out...