Reporting live from the NADA Show 2026 in Las Vegas, CBT News is on the floor with Dave Perry, CEO of BLiNK AI Automotive. Perry shares how BLiNK AI is redefining dealership operations by integrating artificial intelligence directly into every stage of the customer journey, from service appointments to sales, creating a seamless, AI-enhanced experience that boosts efficiency, profitability, and customer satisfaction.
Key Takeaways:
- AI is a system of action. BLiNK AI connects with dealerships’ existing platforms, including DMS, CDP, and CRM. It automates routine tasks while allowing human staff to focus on customer interactions that require personal attention.
- New products and partnerships expand engagement. The launch of Engagement Hub and the expanded BLiNK AI Voice platform, together with partnerships with GoTo, UV, Evenflow AI, and Spiffy, enables dealerships to deliver a seamless experience across service, sales, and mobile operations.
- Data-driven insights improve performance. Large dealer groups and OEM programs can access reporting across all locations. This allows them to track best practices, compare performance, and make informed decisions that enhance efficiency and profitability.
Catch all of CBT News’ coverage of the 2026 NADA Show here.
