Mark Crowley on Leadership During COVID-19: ‘Lean into kindness, generosity, and trust’

Mark Crowley

Leading a team of employees through a global pandemic was probably not on many dealers’ lists of things that could ever happen. However, with 30 million people unemployed in the United States, tensions are high and job security is a luxury. On today’s show, we’re pleased to welcome back Mark Crowley, workplace thought leader, business consultant, and author of ‘Leading from the Heart.’ Mark is also a regular contributor to The Huffington Post, Reuters, USA Today, and many more. In this segment, Mark tackles how business owners can make tough financial decisions without sacrificing their relationships with employees.

“If people take anything from [COVID-19], lean into kindness, lean into generosity, lean into trust. Allow people to just live this messy life that we’re living right now,” says Mark. “And tell them you believe in them, tell them you’re concerned about them, and they will look at you like you’re the greatest boss they’ve ever had. Human beings are hardwired to reciprocate, so if you give me love, I will give you love back.”

Recognized globally as a workplace thought leader, Mark speaks and consults for companies and organizations seeking to achieve and sustain uncommonly high engagement and performance. For more great insight from Mark Crowley, be sure to watch our entire interview above.

Did you enjoy this interview with Mark Crowley? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at

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