Discover strategies and insights for building stronger dealership teams, improving operations, and leading with impact. This category highlights best practices from top-performing managers and executives in the automotive space—covering everything from organizational culture and employee retention to succession planning and executive decision-making.

Management & Leadership

Potential Future Managers Won’t Just Tumble Into Your Dealership’s Pipeline

Kirk Manzo - August 1, 2015

Implement a process to tap new leaders, whether based on gut feel or quantifiable criteria. BY KIRK MANZO Why can some new leaders effectively transition into the role of reliable performer...

Management & Leadership

3 ways you can benefit from improving data management

CBT News - July 28, 2015

We all have our inadequacies, both as individuals and as businesses. And it’s no coincidence that a business’ shortcomings often parallel the shortcomings of the individuals behind it. For instance, a...

Management & Leadership

Millennials Expert Jason Dorsey To Be Headline Speaker At CBT Automotive Conference

CBT News - July 21, 2015

ATLANTA, GA (PRWEB) JULY 21, 2015 Jason Dorsey, one of the world’s leading authorities on how businesses can effectively market to millennials, has signed on as a keynote speaker at the...

Management & Leadership

Have you started prepping for the fourth quarter yet?

CBT News - July 20, 2015

It's the middle of summer and you're probably enjoying some cookouts and your nice tan, but has your dealership's fourth quarter crossed your mind? In this month's issue of Car Biz...

Management & Leadership

Leadership Authority Patrick Lencioni To Give Keynote Address At CBT Automotive Conference

CBT News - July 8, 2015

ATLANTA, GA. (PRWEB) JULY 08, 2015 Patrick Lencioni, one of the world’s best known writers and speakers on business leadership and management, will serve as a keynote speaker at the Feb....

Management & Leadership

Evaluate The Pros And Cons Of Training Your Dealership Employees Remotely

Chris Rollins - July 1, 2015

It’s not as simple as comparing lower cost of online learning, webinars with whether they will retain material. BY CHRIS ROLLINS Is training of employees at dealerships effective (in terms of...

Management & Leadership

How A Dealer Should Evaluate A Service Manager’s Performance

Glenn Pasch - July 1, 2015

Everyone talks about metrics, but why not focus instead on the behaviors that the manager's service advisors show every day? BY GLENN PASCH I remember the first dealership for which I...

Management & Leadership

Test Your Willingness To Help Others Lead

Tom Kukla - June 9, 2015

Quick self-exam reveals your inclinations as an ‘empowering leader.’ BY TOM KUKLA Among the important questions that successful leaders should frequently ask themselves is, Am I helping others develop their potential as...

Management & Leadership

It’s Impossible For Dealers To Manage Phone Performance Too Aggressively

Mike Haeg - June 1, 2015

CRISP principles for using the phone can easily be taught in-house, and their specific goals are really helpful. BY MIKE HAEG Your dealership has spent a ton of money on marketing....

Management & Leadership

Stop Playing In The Blame Game

Jeff Cowan - June 1, 2015

Ducking responsibility is widespread in dealerships, but ending this bad habit is critical to success. BY JEFF COWAN In my work, I constantly observe a “What can you do for me?” attitude,...

Management & Leadership

Potential Future Managers Won’t Just Tumble Into Your Dealership’s Pipeline

3 ways you can benefit from improving data management

Millennials Expert Jason Dorsey To Be Headline Speaker At CBT Automotive Conference

Have you started prepping for the fourth quarter yet?

Leadership Authority Patrick Lencioni To Give Keynote Address At CBT Automotive Conference

Evaluate The Pros And Cons Of Training Your Dealership Employees Remotely

How A Dealer Should Evaluate A Service Manager’s Performance

Test Your Willingness To Help Others Lead

It’s Impossible For Dealers To Manage Phone Performance Too Aggressively

Stop Playing In The Blame Game

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