Making your dealership a place for people to hangout
Community engagement is vital to dealerships for several reasons. One of those reasons is retention. Creating an experience where customers not only want to come back for service or purchase...
TSLA357.450-14.66%
GM80.640-1.99%
F12.381-0.329%
RIVN14.790-0.68%
CYD32.440-0.59%
HMC32.490-0.44%
TM188.300-2.04%
CVNA60.500-4.5601%
PAG207.220-2.4%
LAD303.070-13.35%
AN161.360-5.62%
GPI242.230-9.95%
ABG179.680-5.47%
SAH62.450-2.5%
TSLA357.450-14.66%
GM80.640-1.99%
F12.381-0.329%
RIVN14.790-0.68%
CYD32.440-0.59%
HMC32.490-0.44%
TM188.300-2.04%
CVNA60.500-4.5601%
PAG207.220-2.4%
LAD303.070-13.35%
AN161.360-5.62%
GPI242.230-9.95%
ABG179.680-5.47%
SAH62.450-2.5%
TSLA357.450-14.66%
GM80.640-1.99%
F12.381-0.329%
RIVN14.790-0.68%
CYD32.440-0.59%
HMC32.490-0.44%
TM188.300-2.04%
CVNA60.500-4.5601%
PAG207.220-2.4%
LAD303.070-13.35%
AN161.360-5.62%
GPI242.230-9.95%
ABG179.680-5.47%
SAH62.450-2.5%
Discover strategies and insights for building stronger dealership teams, improving operations, and leading with impact. This category highlights best practices from top-performing managers and executives in the automotive space—covering everything from organizational culture and employee retention to succession planning and executive decision-making.
Management & Leadership
The Pay Plan Paradigm
Challenging positions in your dealership deserve good compensation, especially for those related directly to income. Sales people, both on the sales floor and at the service desk, are up to...
The Best Way to Do an Employee Survey
You can’t just place a suggestion box in the lunch room and expect to learn anything from it. The box shows employees that you are not willing to listen to...
Sales to Service Handoff, then Back Again
Do you keep track of your customer defection rates? It’s one of the more unpleasant numbers to monitor, but perhaps the most important statistic for your store. These are the...
Are Your Personal Biases Hurting Your Business?
The top salesman was promoted to new car sales manager. It seemed like a good decision at the time. But within 90 days most of the other heavy-hitters in sales...
Dave Anderson: Becoming a true leader
Being a leader in auto retail means more than just having a title. It means more than just being a top salesperson that was promoted to the position of sales...
Addressing High Turnover: Five Ways Dealers Can Attract And Retain Millennial Talent
We live in a world ruled by technology, but people are still essential to the car buying process. The most valuable component of any business is human capital, and the...
5 Characteristics to look for when hiring
In this interview, CBT News' CEO Jim Fitzpatrick chats live with Author and Speaker, Paul Cummings from the kick-off of his book tour for his most recent release, It All...
Four Ways Automotive Managers Lose Good Employees
Most People Are Not Happy With Their Jobs
Former NFL Head Coach, Tony Dungy once said, “The secret to success is good leadership, and good leadership is all about making the...
Top 5 Complaints of Dealership Employees and How to Solve Them
We all know that the dealership world is far from perfect. Like many other industries, dealership employees have many things to complain about. Here is a list of 5 of...
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