When the market grew, dealerships grew. In fact, the past eight to ten years of growth in the auto industry has been great! However, some dealerships are hurting now because...
A sales position isn’t easy, so don’t settle for low-quality applicants
In the 2016 NADA Dealership Workforce Study, it’s noted that sales department turnover is 67 percent annually. Of that 67...
One time an SVP of Staffing for a large Silicon Valley corporation sat next to me on a discussion panel.
When the moderator asked the SVP "What do you look for in...
If you’ve ever bought a car from an auto dealership, this story might ring true for you.
After weeks of test driving, researching and debating prices, I finally settled on the...
Trucks, SUVs and crossovers are still hot. You have inventory issues. Competition has ramped up to a different level...And there is plenty of incentive for car shoppers. So then, what...
Effective questions, getting better answers and taking action are the keys to problem solving, innovation, and unlocking the full potential opportunity for your dealership’s business. In fact, asking better questions...
To be a successful manager, you have to learn to communicate with authority—so that your team takes you seriously, respects your leadership, and follows your direction.
Fortunately, learning to be a...
Being replaced by a machine...Something no one likes to see happen, especially if the reason is because robots are performing more efficiently. That’s obviously never a good thing when it...
In today’s retail space, customers are more demanding with their needs and wants. That would include the auto retail space. Daymond John (founder of the clothing brand, FUBU and of Shark...
Referrals. That’s the goal of developing an online community. But a vehicle dealership is vastly different from other types of businesses that have online communities. Copying what they do online...