How to Handle Negative Reviews
We live in an increasingly interactive world. Social Media and Internet Search capabilities bring us closer to each other and give us unprecedented access to information, opinion, and insights into...
TSLA398.276-11.7142%
GM72.045-1.055%
F13.1850.155%
RIVN12.855-0.495%
CYD49.820-0.62%
HMC25.2800.07%
TM185.440-1.93%
CVNA61.905-4.115%
PAG160.3850.635%
LAD260.550-4.34%
AN180.530-1.41%
GPI313.130-4.05%
ABG179.6203.34%
SAH74.6300.57%
TSLA398.276-11.7142%
GM72.045-1.055%
F13.1850.155%
RIVN12.855-0.495%
CYD49.820-0.62%
HMC25.2800.07%
TM185.440-1.93%
CVNA61.905-4.115%
PAG160.3850.635%
LAD260.550-4.34%
AN180.530-1.41%
GPI313.130-4.05%
ABG179.6203.34%
SAH74.6300.57%
TSLA398.276-11.7142%
GM72.045-1.055%
F13.1850.155%
RIVN12.855-0.495%
CYD49.820-0.62%
HMC25.2800.07%
TM185.440-1.93%
CVNA61.905-4.115%
PAG160.3850.635%
LAD260.550-4.34%
AN180.530-1.41%
GPI313.130-4.05%
ABG179.6203.34%
SAH74.6300.57%
Headlines
Total Customer Connect’s OJ Laos: Tracking Service Repair Orders Online
When customers drop off their cars at your dealership for service, they often feel as if their leaving one of their children with you. They want to know what's going...
Despite the internet’s impact, dealers are still crucial part of vehicle purchase
In a recent article regarding the J.D. Power U.S. Satisfaction Index Study, it was shown that when it comes to the car buying experience, the personal touches still matter. In...
Four Ways Dealers Can Give Consumers a VIP Experience
Not every dealer is rolling in dough. For low to mid-priced brands, it can feel impossible to compete with luxury dealerships that can deliver a VIP experience. However, customers are...
Back to Winning Ways: What OEMs and Dealers Must Do to Resume Record Sales
New car year-to-date sales figures slacked 2.2 percent in 2017, brought down by decreases from FCA, General Motors, Ford Motor Company, and Toyota Motor Corporation. Despite the minor flux experienced,...
Stay Ahead of the Competition with Auction Insights
If your New Year’s Resolution was to look inward, to focus on your own dealership and to let go of the urge to check up on what your competitors are...
Third Annual Diversity Volume Leadership Awards
The automotive industry has seen unprecedented growth over the past four years. However, this would not have been possible without the purchasing power of diverse ethnic groups. According to Damon...
Steve Stauning: How to avoid the steps to the sale that customers dislike
As a dealership, you have salespeople who know a lot about the customer's buying process and how to initiate it. Steve Stauning, author, contributor to CBT Magazine, and founder of...
Gee Leung Joins LotLinx as Chief Operating Officer
CHICAGO, January 17, 2018 -- LotLinx, the industry’s #1 Automotive AI, today announced Gee Leung has joined the Company as Chief Operating Officer. Leung has been a trusted advisor to hundreds of digital media and technology companies...
How to Remove Friction Between Teams
Recently I returned for a follow-up visit with a client where we had installed a new sales process for their team. Gathering a few of the key people together I...
