How to Instantly Build Customer Rapport
You only get one shot at making a first impression, and when it comes to sales that impression should be one of trustworthiness. Unfortunately, many customers walk into dealerships already...
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
Headlines
Paul Cummings: Setting Goals For Each Department of Your Dealership
The CBT Automotive Network welcomes Paul Cummings, who is President and CEO of Paul Cummings Enterprises. He tells our Jim Fitzpatrick about his new book and how important practice, preparation,...
Dealers & Experts Discuss Inventory Holding Cost Erosion
Whatever the differences among franchise, independent, and Buy Here-Pay Here dealerships, asset depreciation erodes margins for all.
Dealers must manage two forms of depreciation – value erosion as assets age, which...
U.S. Auto Sales Round Out On A High Note for First Half of 2018 – Kerrigan Advisors Market Update
Bridget Fitzpatrick welcomes Ryan Kerrigan, Managing Director of Kerrigan Advisors, to the studio to discuss the Kerrigan Market Update, how June ended on a high note and the growth within...
Tensions Intensify as Tariffs Take Effect
As promised by both countries, the United States and China have each implemented $34 billion in tariffs on goods. Bloomberg News has now reported that U.S. President Donald Trump is...
What to Do When Customers Make a Scene
It’s impossible to predict customers' behavior. While we’d like to assume the people who enter our dealerships are on their best behavior and will conduct business civilly, there will be...
Do You Want A Quick Fix — Or Do you Want to Fix It?
When I was looking to improve my golf game (I could hack my way around the course but it was ugly) my coach asked me what my end goal was....
How Your Customer Experience Directly Effects Your Bottom-Line – Mike Wittenstein, StoryMiners
Mike Wittenstein, Owner of StoryMiners, a customer experience design agency, joins us in the CBT Automotive studio to talk about the importance of customer experience and how it is directly...
Are You A Part Of The New Auto Industry?
The United States is the overall second largest vehicle production and sales market in the world. 2017’s sales numbers reached an all-time high of $17.1 million units, with this being...
June’s Cautious Optimism: Auto Sales are Up, But for How Long?
Click here, to see June Sales Totals for 2019
Talk about hitting it right on the nose. June’s overall auto sales came in at analyst’s expectations. Edmunds projected an overall increase...
