TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%

Fixed-Ops

Parkway Toyota’s Nick Latino shares how strong fixed ops strategies, customer retention, and efficiency drive profitability and loyalty.

Nick Latino shares how strong fixed ops drives customer retention and profits

- March 24, 2025
With more customers holding onto their vehicles longer, fixed operations remains a critical revenue driver for dealerships. At Parkway Toyota, Fixed Operations Director Nick Latino has refined his approach to...
Featured Inside Automotive
Tully Williams, fixed operations director at The Niello Company, discusses how to boost service retention through trust and transparency.

Master service retention and keep customers coming back – Tully Williams | The Niello Company

- March 13, 2025
Customer retention is the backbone of dealership profitability, but how do service departments ensure repeat and referral business? According to Tully Williams, fixed operations director at The Niello Company, it...
Featured Inside Automotive
One of the most effective communication techniques service advisors can implement is the use of assumptive language.

How to use assumptive language as a service advisor to improve sales and build trust

- March 4, 2025
As a Service Advisor, your words hold immense power—not just in providing information but in guiding your customers toward decisions that are in their best interest. The way you communicate...
Articles Fixed-Ops

How Jen Suzuki’s approach to service BDC can transform your dealership

- February 13, 2025
In the fast-paced world of automotive sales and service, dealers are constantly looking for ways to boost revenue and improve customer satisfaction. Jen Suzuki, President of e-Dealer Solutions and host...
Featured Inside Automotive
Joining us on today’s Inside Automotive is John Fairchild President of Fairchild Automotive Solutions, to share recommendations for fixed ops

How dealers can strengthen service training in 2025 with John Fairchild

- February 4, 2025
What should training look like now that we’re in 2025? Joining us on today’s episode of Inside Automotive is John Fairchild, High-Performance Fixed Ops Coach and the President of Fairchild...
Inside Automotive Fixed-Ops

UpdatePromise: The Fixed Ops Solution Winning Over Dealerships and OEMs Across the Nation

- January 17, 2025
In an industry where innovation meets expectation, UpdatePromise has emerged time and time again as the leader in redefining the Fixed Operations (Fixed Ops) experience. From cutting-edge technology to unparalleled...
Publishing Partners Fixed-Ops
Brandon Nixon, Chief Revenue Officer at UpdatePromise, joins us to share how the platform is transforming service departments

UpdatePromise transforms service departments, elevating customer satisfaction and profitability

- January 15, 2025
In a world where customer expectations are ever-evolving, UpdatePromise is aiding dealerships to meet and exceed them through innovative software solutions. Brandon Nixon, Chief Revenue Officer at UpdatePromise, joins us...
Publishing Partners Driving Solutions
Numa has released its 2024 insights, shedding light on significant missed opportunities linked to high inbound call volumes.

Numa’s 2024 insights reveal $1.17M in lost revenue from missed service calls

- December 11, 2024
Numa, an AI-driven platform reshaping the future of auto dealerships, has released its 2024 insights, shedding light on significant missed opportunities linked to high inbound call volumes. The data, derived...
Fixed-Ops Articles
In this edition of FixedOps Power Lunch, we sit down with Skyler Chadwick to explore how dealerships can enhance its profits with AI

How comprehensive service platforms and AI enhance dealership profits with Skyler Chadwick

- December 3, 2024
In today’s competitive landscape, service departments are under increasing pressure to boost efficiency and profitability. On this edition of Fixed Ops PowerLunch, we sit down with Skyler Chadwick, Director of...
Power Lunch Fixed-Ops
As the automotive industry is on the brink of transformation, dealerships face shifting customer needs, the rise of electric vehicles (EVs), and the integration of advanced technologies like artificial intelligence (AI). 

Q&A: Tasso Roumeliotis of Numa on predictions for service departments in 2025

- November 26, 2024
As the automotive industry is on the brink of transformation, dealerships face shifting customer needs, the rise of electric vehicles (EVs), and the integration of advanced technologies like artificial intelligence...
Fixed-Ops Articles

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Stellantis explores EV production in Canada with China’s Leapmotor
Latest Articles 04/03/26

Stellantis explores EV production in Canada with China’s Leapmotor

NHTSA weighs U.S. ban on defective Chinese airbag components
Latest Articles 04/03/26

NHTSA weighs U.S. ban on defective Chinese airbag components

Toyota bets on EV rebound with seven-model U.S. lineup
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Toyota bets on EV rebound with seven-model U.S. lineup

Affordability takes center stage at the 2026 NY Auto Show
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Affordability takes center stage at the 2026 NY Auto Show

Legal battles reshape car sales
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Legal battles reshape car sales

California’s War on Classic Cars Just Hit a Wall—Thanks to Jay Leno
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California’s war on classic cars just hit a wall– Thanks to Jay Leno

CBT News
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